Bianca Jackson
Longmont,Colorado
Summary
I’m highly committed with a hardworking mentality and a drive for new challenges. My professionalism creates a seamless, functioning, and
thriving environment for the Principal and Family. With the highest level of discretion and integrity, I aid in ensuring the staff of the Principal’s multiple million-dollar estates are in a constant state of readiness. I’m a trusted, loyal, and discerning resource for the Ultra, High-Net-Worth Family.
Overview
14
14
years of professional experience
Work History
Director of Concierge
Confidential: Ultra, High-Net-Worth Family Office
2017.01 - Current
- Screened and prioritized incoming emails, calls, and correspondence, handling sensitive information with discretion and professionalism
- Anticipated needs and proactively addressed administrative issues to streamline operations and improve efficiency
- Coordinated and facilitated team meetings, taking minutes and following up on action items to drive progress
- Managed critical projects, while exercising a high level of confidentiality to ensure the privacy of the principal and family
- Managed detailed calendars for coordinating schedules, appointments, travel, and transportation arrangement
- Correspond with vendors to obtain proper insurance documentation
- Responsible for contracting and supervising repairs and maintenance work
- Ensure that all property staff at site adhere to policies and procedures and respond to all requests or complaints in a timely and efficient manner
- Assist contracts team with developing and managing contract content for external vendors
- Pinpoint residence issues, mediate staff disputes, and resolve all problems
- Create and update estate and house manuals
- Responsible for sourcing, hiring, and training employees
- Update protocols and policies to evolve with principal’s preferences and technology
- Ensure all household components are on current service schedules
- Oversee and schedule routine maintenance (HVAC, AV, IT, Pool, Generator, etc.)
VIP/Suites Manager
Cross Vegas: Cyclocross World Event Cup
2015.01 - 2017.01
- Managed 8 private V.I.P areas each hosting up to 200 guests
- Assisted in the planning and preparation of a 10,000 patron World Cup event
- Assisted in the construction of the course in congruence with the Union Cyclist International standards
- Assisted in the organizing of televised sponsor bannering throughout the course.
Manager
Miller’s Grille
2014.01 - 2017.01
- Team member for developing new catering operations Managerial duties for a successful restaurant including, but not limited to time management and scheduling, supervising, presentation, bar costs, and other daily operations
- Successfully planned and executed Miller's Comedy Show series
- Responsible for the hiring and mentoring of new employees.
Account Manager
Elite Marketing Solutions
2014.01 - 2015.01
- Responsible for selling Quill merchandise within given territory
- Maintained and updated all customer paperwork on a weekly basis
- Conducted follow up walk-ins per customer requests
- Responsible for building and maintaining customer relationships.
Bar Manager
Bar & Grill on 7
2010.01 - 2013.01
- Managed up to ten employees, ensuring completion of daily duties
- Addressed complaints and resolved problems with both staff and customers
- Assisted with ordering and inventory, maintaining, and stocking all bar items
- Provided restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment.
Education
Bachelor of Science - Sports/Entertainment/Event Planning Management
Johnson & Wales University
Denver, ColoradoSkills
- Delegating Work
- Training Management
- Creativity and Innovation
- Business Forecasting
- Customer Service Management
- Employee Motivation
- Customer Service
Volunteer Experience
- Meals on Wheels, Lafayette
- Ann's Place Cancer Support Center
- Breast Cancer Awareness Association
Timeline
Director of Concierge
Confidential: Ultra, High-Net-Worth Family Office
2017.01 - Current
VIP/Suites Manager
Cross Vegas: Cyclocross World Event Cup
2015.01 - 2017.01
Manager
Miller’s Grille
2014.01 - 2017.01
Account Manager
Elite Marketing Solutions
2014.01 - 2015.01
Bar Manager
Bar & Grill on 7
2010.01 - 2013.01
Bachelor of Science - Sports/Entertainment/Event Planning Management
Johnson & Wales University
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