Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALYSSA NATHE

Salem,MO

Summary

Pharmacy Technician with a proven track record in pharmaceutical preparation and exceptional problem-solving abilities, consistently delivering outstanding customer service to patients, physicians, and healthcare professionals at Moser Pharmacy. Demonstrated leadership as an effective Pharmacy Manager at The Medicine Shoppe, successfully overseeing staff, resolving customer complaints, and implementing an inventory management system that ensured accurate drug tracking and maintained stock levels. Expertise extends to managing administrative duties, training technicians, and adhering strictly to HIPAA regulations for patient confidentiality. As a Store Manager at Imos Pizza, provided leadership that boosted productivity through staff training on cash handling procedures and meticulous inventory management while ensuring compliance with safety regulations and company policies. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

Ozark Overhead Door LLC
Salem, MO
01.2024 - Current
  • Coordinate daily office operations to enhance workflow efficiency and maintain organizational standards.
  • Developed and implemented administrative procedures, improving overall office productivity and communication.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Completed bi-weekly payroll for 2 employees.
  • Handled approximately 15-30 calls per day

Pharmacy Technician

Moser Pharmacy
Salem, MO
09.2018 - 04.2024
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure.
  • Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.

Pharmacy Manager

The Medicine Shoppe
Twin Oaks, MO
06.2014 - 07.2018
  • Managed pharmacy staff by onboarding, scheduling and training team members.
  • Resolved customer complaints efficiently using excellent problem solving skills while maintaining positive relationships with customers.
  • Answered customer questions and provided information on drug interactions, side effects and proper storage of pharmaceuticals.
  • Developed and maintained pharmacy inventory management system to ensure accurate tracking of drugs and supplies.
  • Ordered and purchased pharmaceutical supplies, medical supplies and drugs to adequately maintain stock.

Store Manager

Imos Pizza
Twin Oaks, MO
07.2013 - 06.2014
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

Education

Associate in Arts (A.A.) - Culinary Arts

Illinois Institute of Art
Chicago, IL
03.2011

High School Diploma -

Kankakee Valley High School
Wheatfield, IN
05-2009

Skills

  • Customer Service
  • Strong Communication Skills
  • Patient Confidentiality
  • Assisting Pharmacists
  • Pharmaceutical Preparation
  • Prescription Interpretation
  • Time Management
  • Order Processing
  • Patient Education
  • Pharmacy Ethics
  • Critical Thinking
  • Medication Dispensing
  • Record Keeping
  • Organizational Skills
  • Insurance Billing
  • Computer Literacy
  • Medical Terminology
  • Drug Classification Knowledge
  • Data entry

Certification

Pharmacy Technician, Missouri Board of Pharmacy, 2014-present

Timeline

Office Manager

Ozark Overhead Door LLC
01.2024 - Current

Pharmacy Technician

Moser Pharmacy
09.2018 - 04.2024

Pharmacy Manager

The Medicine Shoppe
06.2014 - 07.2018

Store Manager

Imos Pizza
07.2013 - 06.2014

Associate in Arts (A.A.) - Culinary Arts

Illinois Institute of Art

High School Diploma -

Kankakee Valley High School