Alyssa Navarro
Riverside,CA
Summary
Dependable with high-quality customer service for guests. Experience of 5+ years in customer service. Adaptable & professional with expertise in personnel development, team collaboration and resolving any possible issues with customers, waitstaff and management. Easy-going and talkative with others. Eager to fulfill areas needed to get things done properly, always going above and beyond basic tasks. Dedicated to utilizing skills at all times.
Overview
5
5
years of professional experience
Work History
Receptionist
T&C Escrow
06.2024 - Current
- Responded to inquiries from callers seeking information/ Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Office Associate - Court Dep.
First Legal Attorney Service
08.2022 - 06.2024
- Completed clerical tasks such as filing, copying, scanning and distributing documents.
- Collaborated with various departments to complete assigned tasks + Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date & handled sensitive information with ensuring confidentiality
- Collaborated with attorneys, court clerks, general public and other legal professionals
Front Desk/Receptionist
Gomez Motors
09.2019 - 10.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed 10+ incoming emails, calls, and faxes per day
Education
High School Diploma -
Summit View Independent Study
Riverside, CA03.2020
Skills
- Positive Attitude
- Customer Service
- Quick Learner
- Data Entry
- Friendly & Welcoming
- Relationship Building
- Anticipating Guest Needs
- Specialize in Organization
- Filing/Scanning/Prepping Documents
- Computer Skills
- Appointment Scheduling
- Mail Management
- Documentation And Reporting
- Typing Speed
- Familiar with windows/microsoft/word
- Great during rush hours
- Complaint Handling
- Professional telephone demeanor
3 Real Estate Courses
I enrolled in a few Real Estate courses at RCC to get more knowledge on the real estate industry.
Additional Information
I am confident I can be beneficial to any potential employer with all the qualities i possess.
Timeline
Receptionist
T&C Escrow
06.2024 - Current
Office Associate - Court Dep.
First Legal Attorney Service
08.2022 - 06.2024
Front Desk/Receptionist
Gomez Motors
09.2019 - 10.2021
High School Diploma -
Summit View Independent Study