Achieved personal growth through active participation in diverse work environments. Drove team success by fostering collaboration and innovation. Established a foundation for leadership by mentoring peers and sharing knowledge.
Overview
10
10
years of professional experience
Work History
CSA REPRESENTATIVE
Amazon.com
Westland, MI
10.2016 - 05.2026
Answering customer service calls about anything related to Amazon.com. Helping with orders, tracking, unknown charges, and technical difficulties with devices, the app, or video. Being customer obsessed.
Medical Assistant
Middlebelt Medical Center
08.2018 - 04.2019
Answering phones, scheduling patients, medical billing, talking with insurances, taking patients back.
Education
Phlebotomy Career Training - Phlebotomy Technician
Garden City, MI
Diploma - undefined
John Glenn High School
Westland, MI
No Degree - Health And Science
Wayne County Community College
Detroit, MI
Skills
Achieved high levels of customer satisfaction through effective service delivery Enhanced team performance by applying knowledge of Amazon systems Championed a customer-obsessed approach to service Demonstrated leadership capabilities in guiding team members Excelled in Microsoft Word, PowerPoint, and Excel applications Maintained a typing speed of 72 words per minute Exhibited strong self-drive in achieving personal and team objectives
Qualifications
Been a customer service representative for 10 years
Professional mannerisms
Great grammer
Speaks well
Highly motivated
Timeline
Medical Assistant
Middlebelt Medical Center
08.2018 - 04.2019
CSA REPRESENTATIVE
Amazon.com
10.2016 - 05.2026
Phlebotomy Career Training - Phlebotomy Technician