Alyssa O'Brien
Tuckerton,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food / medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customer / patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, building partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Wawa
05.2018 - 12.2023
- Make coffee and snacks and ensure all my products from deli, coffee, snacks are in code
- Ring up customers
- Stock Shelves
- Fill cooler
PATIENT OBSERVER
Southern Ocean Medical Center
05.2021 - 02.2022
- Writing up and filling out paper work for each patient I admit or discharge from avasys (camera)
- Logging patients behavior every 15 minutes if in behavior unit
- Observe patients don't harm themself or others
PERSONAL NANNY
John Sharra
12.2022 - 06.2023
- Involved children in caring for household pets and chores
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Played games, worked on puzzles and read books to young children
- Led indoor and outdoor activities to entertain and occupy children
- Prepared healthy, age-appropriate snacks and meals
- Bathed, dressed and helped with teeth brushing as part of morning/bedtime preparation
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Organized and cleaned home aer activities by picking up toys and straightening up play room
- Drove children to gymnastics sports practices
- Assisted children with homework assignments and special projects across dierent subjects
- Met children at bus stop to walk home and assist with crossing street
- Organized extracurricular schedules for sports and classes and provided safe transportation to dierent events
- Fostered close relationships with children by discussing school, friends and hobbies.
CUSTOMER SERVICE REPRESENTATIVE
Atlanticare | Galloway NJ
10.2023 - 05.2024
- Register patients
- Take copays
- Get consent forms
- Insert forms and payments into charts
- End of day/Bank week
Education
HIGH SCHOOL DIPLOMA -
Pinelands Regional High School
Medical Assisting
Ocean County Vocational Technical School
Toms River, NJ05.2020
Skills
- Building Customer Trust and Loyalty
- The ability to manage day to day process to make sure goals are met
- The ability to work independently as well as part of a team
- Effective problem solving skills
- Excel Experience
- Word Experience
- Customer Service
- Data Entry
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Atlanticare | Galloway NJ
10.2023 - 05.2024
PERSONAL NANNY
John Sharra
12.2022 - 06.2023
PATIENT OBSERVER
Southern Ocean Medical Center
05.2021 - 02.2022
CUSTOMER SERVICE ASSOCIATE
Wawa
05.2018 - 12.2023
HIGH SCHOOL DIPLOMA -
Pinelands Regional High School
Medical Assisting
Ocean County Vocational Technical School