Alyssa Olson
Fruitland,ID
Summary
Experienced in a fast-paced service environment, honed communication and problem-solving abilities. Proven track record of efficiently managing and resolving customer inquiries. Seeking to transition into a new field to leverage these skills, enhance team performance, and ensure customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bordertown Coffee & Bake Shop
08.2023 - Current
- Closing duties (reconcile tills, lock up, ensure store is empty, etc.)
- Merchandising (fix shelves, face items, fill products)
- Ensure quality and freshness of all products
- Preparing and serving hot and cold drinks such as coffee, tea, artisan, and specialty beverages
Customer Service Representative
Fire & Ice Pottery Studio
06.2023 - 08.2023
- Assist customers with returns, billing questions, checkouts, etc
- Merchandising (fix shelves, face items, fill products)
- Assist customers with painting and product/service questions
Cashier/Closing Manager/Produce Manager
Grocery Outlet
04.2022 - 12.2022
- Assist customers with returns, billing questions, checkouts, etc
- Merchandising (fix shelves, face items, fill products)
- Closing duties (reconcile tills, lock up, ensure store is empty, etc.)
- Ensure quality and freshness of all produce
- Execute price changes and markdowns daily
Education
Diploma -
Fruitland High School
Fruitland, ID05.2019
AA - Criminal Justice
Treasure Valley Community College
Ontario, OR06.2024
Skills
- Customer service
- Problem resolution
- Time management
- Attention to detail
- Critical thinking
- Computer proficiency
- Service upselling
- Effective communication
- Team collaboration
Certification
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Customer Service Representative
Bordertown Coffee & Bake Shop
08.2023 - Current
Customer Service Representative
Fire & Ice Pottery Studio
06.2023 - 08.2023
Cashier/Closing Manager/Produce Manager
Grocery Outlet
04.2022 - 12.2022
AA - Criminal Justice
Treasure Valley Community College
Diploma -
Fruitland High School
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