Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa O’Neill

Pico Rivera,CA

Summary

Dynamic Health Information Image Management Coordinator at PIH Health Hospital with a proven track record in employee training and operational efficiency. Expert in managing patient records and ensuring HIPAA compliance, while fostering collaboration across departments. Adept at problem-solving and innovation management, driving improvements in healthcare processes and team performance.

Overview

7
7
years of professional experience

Work History

Health Information Image Management Coordinator

PIH Health Hospital - Whittier
Whittier, CA
09.2024 - Current
  • Facilitated communication between departments to streamline processes and improve collaboration.
  • Assisted in developing training materials to onboard new team members effectively.
  • Coordinated project timelines and resources to enhance operational efficiency.
  • Ensured compliance with HIPAA standards.
  • Introduced fresh perspectives to enhance the new role.

Health Information Management Clerk

PIH Health Hospital - Whittier
Whittier, CA
05.2022 - 09.2024
  • Managed patient health records to ensure accuracy and compliance with regulatory standards.
  • Utilized electronic health record systems for data entry and retrieval of patient information.
  • Assisted in coordinating medical coding and billing processes to streamline departmental operations.
  • Supported audit preparation by verifying documentation completeness and accuracy across health records.
  • Collaborated with healthcare professionals to resolve discrepancies in patient information promptly.
  • Maintained confidentiality of patient data while adhering to HIPAA regulations consistently.

Social Media Team Lead

Leslie & William McMorrow Neighborhood Academic Initiative
Los Angeles, CA
02.2018 - 11.2022
  • Developed and executed social media strategies to enhance community engagement.
  • Coordinated content creation across platforms to ensure brand consistency and messaging.
  • Analyzed social media metrics to assess campaign performance and drive improvements.
  • Collaborated with cross-functional teams to align social media efforts with organizational goals.

Payment Posting Support Staff

Behavior Health Biller Inc.
Los Angeles, CA
12.2020 - 04.2021
  • Assisted in processing behavioral health claims, ensuring adherence to industry regulations.
  • Managed patient records using electronic health record (EHR) systems, maintaining data accuracy and confidentiality.
  • Supported billing department in verifying insurance information, improving claim submission efficiency.

Education

Associate of Science - Health Information Management

Bryan University
Tempe, AZ
06.2025

Associate of Arts - Sociology

El Camino College
Torrance, CA
06.2020

James A. Foshay Learning Center
Los Angeles, CA
06.2017

Skills

  • Employee training
  • Meeting facilitation
  • Customer relations
  • Innovation management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Office management

Timeline

Health Information Image Management Coordinator

PIH Health Hospital - Whittier
09.2024 - Current

Health Information Management Clerk

PIH Health Hospital - Whittier
05.2022 - 09.2024

Payment Posting Support Staff

Behavior Health Biller Inc.
12.2020 - 04.2021

Social Media Team Lead

Leslie & William McMorrow Neighborhood Academic Initiative
02.2018 - 11.2022

Associate of Science - Health Information Management

Bryan University

Associate of Arts - Sociology

El Camino College

James A. Foshay Learning Center

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  • SONITA FIELDSSONITA FIELDS

    <ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service<ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service

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Alyssa O’Neill