Alyssa Ortiz
Woodland Park,NJ
Summary
Competent Medical Office Associate with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Epic and experienced in fast-paced work environments.
Overview
8
8
years of professional experience
Work History
Medical Office Associate
Atlantic Health System, Morristown Medical Center
Morristown, NJ
08.2022 - Current
- Communicated effectively with other staff members regarding patient care plans.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Registered patients and scheduled appointments via phone and in person.
- Scheduled biopsy appointments and communicated with patients regarding pre-procedure instructions.
Patient Access Representative
Atlantic Health System
Morristown, NJ
09.2020 - 08.2022
- Provided excellent service to patients and healthcare professionals while managing scheduling and registration.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Assisted with training new employees on proper scheduling methods and techniques.
Server
Soprano's Pizzeria & Ristorante
Totowa, NJ
09.2016 - 08.2020
- Assisted with training new waitstaff members.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
Education
Associate of Science - Public Health
Passaic County Community College
Paterson, NJSkills
- Interpersonal skills
- Training experience
- Phone and Email Etiquette
- Multitasking and Organization
- Patient Scheduling
- Knowledge of medical terminology
Timeline
Medical Office Associate
Atlantic Health System, Morristown Medical Center
08.2022 - Current
Patient Access Representative
Atlantic Health System
09.2020 - 08.2022
Server
Soprano's Pizzeria & Ristorante
09.2016 - 08.2020
Associate of Science - Public Health
Passaic County Community College
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