Alyssa Paz
Los Angeles,CA
Summary
As a proven performer at Vons Grocery Store, I've developed my customer service and accuracy skills, contributing to enhanced store efficiency. From my roles as a Checker to an Online Personal Shopper, I've demonstrated exceptional multitasking and emotional support abilities. By implementing innovative solutions and fostering effective team collaboration, I consistently achieved high customer satisfaction levels. I am a hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position where I can contribute to the team's success and help achieve goals.
Overview
3
3
years of professional experience
Work History
Checker
Vons Grocery Store
311 Los Feliz Blvd, Glendale, CA 91204
09.2021 - Current
- Aided in training new employees and sharing best practices for efficient job performance.
- Proactively shared ideas in team meetings, contributing significantly to the improvement of store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and promptly reporting any hazards or issues.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted with unloading customer carts onto conveyor belt.
- Processed both cash and card purchases and returns.
Courtesy Clerk
Vons Grocery Store
311 Los Feliz Blvd, Glendale, CA 91204
09.2021 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate merchandise groups.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of the store and load items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Online Personal Shopper
Vons Grocery Store
311 Los Feliz Blvd, Glendale, CA 91204
09.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Reviews orders before pick-up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good customer selections.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Education
General Educational Course
Pasadena City College
Pasadena, CAHigh School Diploma -
John Marshall High School, Los Angeles, CA
3939 Tracy St, Los Angeles, CA 9002706.2021
Skills
- Customer Service
- Money Handling
- Accuracy and Precision
- Issue Resolution
- Active Learning
- Academic Support
Timeline
Checker
Vons Grocery Store
09.2021 - Current
Courtesy Clerk
Vons Grocery Store
09.2021 - Current
Online Personal Shopper
Vons Grocery Store
09.2021 - Current
General Educational Course
Pasadena City College
High School Diploma -
John Marshall High School, Los Angeles, CA