Alyssa Pierre
Multicare Occupational Medicine
San Antonio,TX
3
Certifications
9
years of professional experience
Clinical Concierge Medical Assistant with BLS for Healthcare Providers certification supporting front-and-back office flow and workers' compensation paperwork. Coordinates patient check-in and check-out, rooming, vital signs, chart updates in EPIC and Systoc, plus DOT testing, drug screening, phlebotomy, and urinalysis. Serves as shift leader when the clinic manager is off-site, training new staff, tracking KPIs, and keeping patient flow moving.
Work History
Clinical Concierge Medical Assistant (Ambassador On Duty)
1 Year 2 Months- Manage 150-200 patient check-ins weekly to support front-desk flow, scheduling, and timely rooming.
- Coordinate patient flow and daily clinic activities to keep rooming, check-in, and check-out running smoothly.
- Document vital signs and update patient charts in EPIC and Systoc with accuracy and consistency.
- Perform workers' compensation paperwork, fax claims, and support DOT, urinalysis, phlebotomy, and vision testing.
- Train newly hired medical assistants and administrative staff through real-time feedback and hands-on coaching.
- Oversee medication inventory, supply ordering, and budget support while maintaining state and MultiCare standards.
Medical Assistant
7 Months- Processed 150-200 patient charts weekly while rooming visits, updating vitals, and keeping records current in EPIC.
- Prepared biopsy and procedure trays, organizing supplies for efficient room setup and clean handoffs.
- Handled FMLA and L&I paperwork accurately, supporting timely documentation for patients and providers.
- Responded to Inbasket messages, routing requests and helping keep provider communication organized.
- Precepted new team members, sharing front and back office workflows and supporting consistent day-to-day coverage.
- Supported tissue expansion fills and other procedure setup tasks across front and back office assignments.
Lead Concierge Medical Assistant
2 Years 4 Months- Processed 230 specimens weekly while assisting with phlebotomy, urinalysis, and glucose collection tasks.
- Verified insurance details, completed intake paperwork, and coordinated appointments for smooth patient visits.
- Recorded vital signs and updated patient charts in Greenway with accurate medical histories and visit notes.
- Performed medication administration, created requisitions, and supported patient education on glucose monitoring devices.
Nail Technician
1 Year- Maintained client appointments weekly while delivering consistent manicure and pedicure services.
- Prepared and sanitized nail stations before each service, supporting a clean and professional client experience.
- Treated, shaped, and maintained fingernails and toenails with attention to detail and client comfort.
- Responded to customer concerns promptly, resolving questions about gel application and nail art choices.
Title Clerk
3 Months- Entered title and vehicle information into the database with careful attention to accuracy.
- Processed paperwork for new license plates and title updates to support timely record changes.
- Reviewed submitted documents for completeness before filing and forwarding them for next-step processing.
Title Clerk
9 Months- Prepared tax and title documents for legal transfer work submitted to the DMV.
- Organized ownership paperwork to keep transfer files complete and ready for review.
- Tracked document details carefully to support smooth title processing and compliance.
Title Clerk/Customer Service
1 Year 4 Months- Entered title and vehicle information into the database, maintaining organized and accurate records.
- Reviewed deal documentation for completeness before submission, reducing avoidable follow-up and rework.
- Coordinated title records with internal teams to keep vehicle paperwork moving through processing.
Service Advisor
7 Months- Listened closely to customer concerns and translated details into clear service notes for follow-up.
- Explained estimate components in straightforward terms to support informed customer decisions.
Service Advisor
7 Months- Explained estimate components in straightforward terms to support informed customer decisions.
- Listened closely to customer concerns and translated details into clear service notes for follow-up.
Education
Diploma - Medical Assisting
License - Full Specialist
High School Diploma
Skills
Medical histories and vital statistics
EHR system (Epic
Systoc & Greenway)
Completing insurance verifications
Collect Co-payment
Verified Workers compensation Claims
Phlebotomy procedures
Blood and tissue collection
Procedure setup
Exam room preparation
Titmus/Snellen testing
BLS for healthcare providers (CPR & AED)
Patient flow coordination
Staff training and mentoring
Medication inventory management
Workers' compensation paperwork
Lead medical assistant duties
Clinic KPI tracking
Cross-functional clinic support
Clinical and operational judgment
Microsoft Office
Ambassador on duty responsibilities
Certification
CCMA (NHA)
Timeline
Clinical Concierge Medical Assistant (Ambassador On Duty)
Multicare Occupational Medicine
07.2025 - 09.2026Read More
Medical Assistant
Multicare Plastics & Reconstructive Surgery/ENT
12.2024 - 07.2025Read More
Lead Concierge Medical Assistant
East Coast Medical Associates
08.2022 - 12.2024Read More
Nail Technician
Lixsa nails
08.2021 - 08.2022Read More
Title Clerk
Fort Lauderdale collection
05.2021 - 08.2021Read More
Title Clerk
Vista BMW
08.2020 - 05.2021Read More
Title Clerk/Customer Service
Dealer Services Network
04.2019 - 08.2020Read More
Service Advisor
King Hyundai
09.2018 - 04.2019Read More
Service Advisor
Performance Nissan
02.2018 - 09.2018Read More
Florida Career College
Diploma from Medical Assisting
Read More
Boca Beauty Academy
License from Full Specialist
Read More
Deerfield Beach High School
High School Diploma
Read More