Alyssa Pino
Oklahoma City,Oklahoma
Summary
Dynamic leader with a proven track record at Amazon, enhancing operational quality and efficiency by leveraging analytical decision-making and effective communication. Excelled in team development, achieving a 98% customer satisfaction rate at FedEx Office. Proficient in Microsoft Office, adept at fostering high-performance cultures and surpassing productivity goals.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
04.2020 - Current
- Partnered with ICQA and Learning teams to analyze quality metrics and identify error trends, enabling faster and more effective coaching of associates, resulting in improved overall operational quality.
- Executed comprehensive area readiness audits, ensuring strict compliance with operational standards and proactively reinforcing safety protocols.
- Enhanced productivity and efficiency by strategically monitoring Time Off Task (TOT) metrics, and optimizing staffing allocations to meet dynamic operational demands.
- Supported, mentored, and motivated a team of 25 hourly associates, fostering a collaborative and high-performance culture through clear communication, hands-on coaching, and consistent recognition.
- Managed safety, quality, productivity, and customer delivery goals by implementing streamlined workflows, enforcing compliance, and ensuring operational standards were consistently met or exceeded.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
Center Consultant
FedEx Office
02.2018 - 04.2020
- Coordinated production files and ensured optimal supply availability, facilitating uninterrupted operational workflows.
- Strategically scheduled and routed orders, maximizing workflow efficiency, and minimizing delays.
- Supervised pickup and delivery logistics, ensuring accurate and professional execution of customer orders.
- Achieved a top 10 district quality ranking for six consecutive months, maintaining a 98% customer satisfaction rate through rigorous quality control initiatives.
Education
High School Diploma -
Boerne High School
11.2024
Skills
- Proficient in Microsoft Office
- Team Leadership
- Analytical Decision-Making
- Effective Communication
- Confident Oral Communication
- Strategic Issue Analysis
- Team Development
Communication Skills
Demonstrated strong communication skills by proactively identifying and addressing potential risks, ensuring swift resolution and maintaining a positive, efficient work environment. Effectively articulated expectations and provided constructive feedback, fostering team cohesion and driving consistent achievement of high performance standards. Emphasized open dialogue and active listening to build trust, enhance collaboration, and align team efforts with organizational goals.
Timeline
Process Assistant
Amazon
04.2020 - Current
Center Consultant
FedEx Office
02.2018 - 04.2020
High School Diploma -
Boerne High School