Alyssa Pogar
Titusville
Summary
Dedicated optometric technician skilled in visual field testing and appointment scheduling. Committed to delivering exceptional customer service and maintaining accurate patient records to enhance clinic operations.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Family Vision Center, Vision Source
Merritt Island, FL
10.2024 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
Cashier Manager
TJ Max
Merritt Island, FL
07.2022 - 02.2024
- Supervised daily cash operations, ensuring efficient transaction processing and customer satisfaction.
- Trained and mentored staff on best practices in cash handling and customer service.
- Implemented inventory control measures to optimize stock levels and reduce shrinkage.
- Streamlined checkout processes, enhancing efficiency and reducing wait times for customers.
- Collaborated with management to establish sales goals, monitoring performance against targets for continuous improvement.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Developed employee scheduling systems to align staffing with peak business hours effectively.
- Conducted regular audits of cash registers, maintaining accuracy in financial reporting.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Cashier Team Lead
Walmart
Cocoa, FL
06.2022 - 12.2023
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained and mentored staff on point-of-sale systems and company policies.
- Implemented process improvements that reduced checkout wait times and enhanced customer satisfaction.
- Monitored daily cash flow, ensuring accuracy in register balancing and reporting discrepancies.
Server
Sonnys Real Pit BBQ
Tallahassee, FL
05.2020 - 01.2023
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Optometric Technician
Stanton Optical
Tallahassee, FL
06.2020 - 01.2022
- Conducted patient pre-examinations, including visual acuity and refraction tests.
- Assisted optometrists with diagnostic procedures and treatment plans.
- Managed inventory of optical products and supplies to ensure availability.
- Trained new staff on equipment usage and patient interaction protocols.
- Maintained accurate electronic health records in compliance with privacy regulations.
- Coordinated scheduling for patient appointments, optimizing clinic flow.
- Implemented workflow improvements that enhanced patient processing efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Server
Cubans
Cocoa, FL
02.2018 - 04.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated and prioritized multiple tables to enhance efficiency during peak hours.
- Trained new staff on menu details, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Implemented suggestions for improving service processes, enhancing overall guest experience.
- Managed cash register operations, processed payments accurately, and maintained financial integrity.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Associate
McDonald's Restaurant
Cocoa, FL
01.2018 - 04.2020
- Delivered exceptional customer service in high-volume environment
- Operated kitchen equipment and maintained food safety standards
- Trained new team members on operational procedures and best practices
- Assisted in inventory management to ensure product availability
- Collaborated with team to improve efficiency during peak hours
- Implemented sanitation protocols to uphold cleanliness standards
- Resolved customer complaints effectively to enhance satisfaction
- Supported daily operations by managing cash register transactions
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
High School Diploma -
Space Coast
Port St John Skills
- Visual field testing
- Appointment scheduling
- Retinal photography
- Glaucoma screening
- Diagnostic imaging
- Insurance billing
- Optometric equipment operation
- Patient testing
- Paperwork management
- Pre-testing procedures
- Color vision testing
- Medication administration
- Patient recordkeeping
- Eyewear adjustments
- Optical dispensing
Timeline
Optometric Technician
Family Vision Center, Vision Source
10.2024 - Current
Cashier Manager
TJ Max
07.2022 - 02.2024
Cashier Team Lead
Walmart
06.2022 - 12.2023
Optometric Technician
Stanton Optical
06.2020 - 01.2022
Server
Sonnys Real Pit BBQ
05.2020 - 01.2023
Server
Cubans
02.2018 - 04.2020
Associate
McDonald's Restaurant
01.2018 - 04.2020
High School Diploma -
Space Coast