Alyssa Pokropinski
Riesel,TX
Overview
8
8
years of professional experience
Work History
Server Manager
Katy Trail Icehouse
Dallas , Texas
08.2018 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with other employees who needed help with comps/voids/added gratuity.
Credit Card Specialist
Tennesse State Bank
Pigeon Forge, TN
01.2018 - 08.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Sever/Host
Buffalo Wild Wings
Pigeon Forge, TN
09.2014 - 08.2018
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Cultivated warm relationships with regular customers.
Education
No Degree - Business Administration And Management
Walters State Community College
Morristown, TNHigh School Diploma -
Lowell Senior High School
Lowell, IN2014
Skills
- Customer Needs Assessments
- Credit and Debt Card Processing
- Customer Accounts Management
- Cool Under Pressure
Timeline
Server Manager
Katy Trail Icehouse
08.2018 - Current
Credit Card Specialist
Tennesse State Bank
01.2018 - 08.2018
Sever/Host
Buffalo Wild Wings
09.2014 - 08.2018
No Degree - Business Administration And Management
Walters State Community College
High School Diploma -
Lowell Senior High School