Alyssa Poole
Champaign ,IL
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
6
6
years of professional experience
Work History
Guest Service/Front End Advocate
Target
11.2020 - Current
- Resolved customer complaints
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Customer service training and cashiering
Front Desk Receptionist
Dyme Dental
05.2023 - 08.2023
- Greeted and engaged patients while managing check-in process
- Scheduled, coordinated, and confirmed appointments
- Answered phone calls for patient assistance and scheduling
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Made calls to- and coordinated with- insurance companies for patient coverage and benefit information
Carry-out, Phones, and Delivery Service
Moretti's
03.2017 - 06.2020
- Answered phones and took customer orders
- Assisted customers with order issues (Guest Service)
Front Desk Receptionist
Dr. Susan Graber, DDS
05.2018 - 07.2018
- Greeted and engaged with patients at the front desk and over the phone
- Scheduled, coordinated and confirmed appointments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Education
No Degree - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
High School Diploma -
Niles West High School
Niles, IL05.2019
Skills
- Appointment Confirmation
- Administrative Support
- Front Office Support
- Check-In Procedures
- Conflict Management
- Guest Satisfaction and Relations
- Customer Service Standards
Timeline
Front Desk Receptionist
Dyme Dental
05.2023 - 08.2023
Guest Service/Front End Advocate
Target
11.2020 - Current
Front Desk Receptionist
Dr. Susan Graber, DDS
05.2018 - 07.2018
Carry-out, Phones, and Delivery Service
Moretti's
03.2017 - 06.2020
No Degree - Social Work
University of Illinois At Urbana-Champaign
High School Diploma -
Niles West High School
Similar Profiles
Erik NevillErik Nevill
Deli Clerk at TargetDeli Clerk at Target
Severiano Anaya JrSeveriano Anaya Jr
Fulfillment Expert at TargetFulfillment Expert at Target
Megan SiefkeMegan Siefke
General Merchandiser at TargetGeneral Merchandiser at Target