Alyssa Prather
Milwaukee,Wisconsin
Summary
Results-driven Brand Ambassador and Manager with expertise in customer engagement and team leadership. Led training initiatives for new employees, managed daily operations, and facilitated conflict resolution. Demonstrated ability to enhance brand awareness and drive sales through effective communication and strategic planning.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Foxtown
Mequon, Wisconsin
04.2026 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Provided excellent customer service in fast-paced dining environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Handled cash transactions and processed payments accurately during busy hours.
- Maintained cleanliness of bar and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Managed inventory for bar supplies, ensuring stock levels met demand effectively.
- Assisted in training new staff on menu offerings and service techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within a fast-paced environment.
Brand Ambassador
Carhartt
Wauwatosa, Wisconsin
11.2022 - Current
- Engaged customers to gather feedback, enhancing brand awareness and customer insights.
- Demonstrated superior communication abilities while interacting with customers to promote products and services.
- Delivered exceptional customer service to provide positive experience throughout the sales process. throughout sales process.
- Promoted new products and services through direct conversations and demonstrations, increasing customer interest and knowledge.
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain.
- Represented the company's brand at industry events, expos, and trade shows.
- Established rapport with new and existing customers, fostering loyalty and repeat business.
- Provided accurate information to clients and referred customers to appropriate team members.
Manager
Carhartt
Wauwatosa, WI
06.2025 - 04.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Coordinated employee schedules to optimize labor resources and coverage.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained staff on food safety protocols and company policies for compliance.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated staff performance regularly to identify areas for improvement.
- Conducted regular performance evaluations to provide feedback and support growth initiatives.
- Oversaw cash handling procedures to ensure accuracy and security of transactions.
Manager
Wendy's (alstar management)
Shorewood, Illinois
11.2019 - 08.2022
- Mentored and trained new employees on company policies and procedures, facilitating smoother onboarding and integration into the team.
- Assigned, prioritized, and delegated tasks to departmental employees, ensuring efficient workflow and accountability.
- Coached and motivated team, resulting in increased sales and enhanced customer service satisfaction.
- Communicated plans and actions to meet departmental goals.
- Assigned specific tasks to team members to ensure efficient workflow., prioritized, and delegated tasks and responsibility to departmental employees.
- Coached team members on best practices to enhance sales techniques. and motivated team, driving sales and delivering exceptional customer service.
- Offered constructive feedback to team members, boosting overall job performance.
- Mentored and trained new employees on company policies and procedures.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Collaborated with staff to develop and carry out processes.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with necessary supplies to maintain operational efficiency. work areas stocked with supplies and ingredients.
- Greeted customers warmly upon entry to create a welcoming atmosphere. customers, provided excellent customer service, and addressed customer inquiries.
- Processed payments from customers using cash registers or other payment processing devices.
- Maintained cleanliness of work areas, including counters, tables and floors.
- Kept work areas stocked with supplies and ingredients.
Education
Doctor of Physical Therapy (D.P.T.) - Physical Therapy
University of Wisconsin Milwaukee
Milwaukee, WisconsinHigh School Diploma -
Plainfield south high school
Plainfield, IllinoisSkills
- Inventory management
- Customer engagement
- Product knowledge
- Upselling techniques
- Time management
- Team leadership
- Communication skills
- Customer service
- Goal orientation
Timeline
Server/Bartender
Foxtown
04.2026 - Current
Manager
Carhartt
06.2025 - 04.2026
Brand Ambassador
Carhartt
11.2022 - Current
Manager
Wendy's (alstar management)
11.2019 - 08.2022
Doctor of Physical Therapy (D.P.T.) - Physical Therapy
University of Wisconsin Milwaukee
High School Diploma -
Plainfield south high school