Alyssa Purcell
Owensboro,KY
Summary
Dependable pharmacy technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
2813 Frederica St
10.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
Cashier
Meijer
2951 Heartland Crossing BLVD
01.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Shoe Carnival
5241 Frederica St
03.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Honors Diploma -
Apollo High School
Owensboro, KY05.2018
Skills
- Problem-Solving Skills
- Team Collaboration
- Quality Assurance and Control
- Staff Development
- Advanced Math Skills
- New Hire Onboarding
- Workflow Optimization
- Product and Service Merchandising
- High-Volume Environments
- Organization and Prioritization
- Safety Protocols and Risk Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens
10.2020 - Current
Cashier
Meijer
01.2019 - 10.2020
Sales Associate
Shoe Carnival
03.2017 - 01.2019
Honors Diploma -
Apollo High School