Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Purcell

Owensboro,KY

Summary

Dependable pharmacy technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
10.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Developed and implemented improvements to pharmacy organization system.
  • Managed opening and closing duties for pharmacy.

Cashier

Meijer
01.2019 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Associate

Shoe Carnival
03.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

Honors Diploma -

Apollo High School
Owensboro, KY
05.2018

Skills

  • Problem-Solving Skills
  • Team Collaboration
  • Quality Assurance and Control
  • Staff Development
  • Advanced Math Skills
  • New Hire Onboarding
  • Workflow Optimization
  • Product and Service Merchandising
  • High-Volume Environments
  • Organization and Prioritization
  • Safety Protocols and Risk Management

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walgreens
10.2020 - Current

Cashier

Meijer
01.2019 - 10.2020

Sales Associate

Shoe Carnival
03.2017 - 01.2019

Honors Diploma -

Apollo High School

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Alyssa Purcell