Alyssa Putman
Leander,TX
Summary
Dedicated Customer Service Representative with a strong focus on resolving inquiries and enhancing customer satisfaction. Expertise in communication and problem-solving fosters positive relationships. Proven capacity to improve customer loyalty through attentive service and effective issue resolution. Actively contributes to team performance by sharing knowledge and best practices.
Overview
7
7
years of professional experience
Work History
Recruiter
Rapid Response Staffing
Austin, Texas
03.2023 - 11.2023
- Identified and sourced qualified candidates to fulfill staffing requirements. for urgent staffing needs at Rapid Response Staffing,
- Responsible for creating Excel spreadsheets for college hiring events and stadium concerts.
- Assisted employees in troubleshooting laptop and computer problems.
Customer Service Representative
Renewal by Andersen Window Replacement
Austin, TX
06.2022 - 03.2023
- Answered customer calls about window replacement scheduling and service questions.
- Scheduled in-home consultations for Renewal by Andersen window replacement customers.
- Routed escalated concerns to appropriate Renewal by Andersen support staff.
- Communicated product and appointment information using clear, professional customer support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
IT Help Desk Agent
NPC
Pittsburg, Kansas
10.2019 - 05.2021
- Resolved NPC employee help desk tickets for hardware, software, and account issues
- Logged, tracked, and updated NPC service requests in ticketing systems
- Troubleshot password resets, access problems, and workstation connectivity for users
- Escalated complex incidents to senior support teams with clear case notes
- Installed and configured laptops, desktops, printers, and peripheral devices
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Installed and configured computer hardware operating systems and applications.
- Analyzed system logs to identify potential issues with computer systems.
- Supported the installation of new hardware components such as printers, scanners.
Janitorial Worker
Pittsburg health and rehabilitation
Pittsburg, KS
03.2019 - 10.2019
- Sanitized high-touch surfaces following workplace safety procedures
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Cleaned floors, restrooms, and common areas across employer facility
- Sweep, mop and vacuum floors of all areas.
- Refilled restroom supplies and maintained stocked cleaning closets
- Emptied trash bins and replaced liners throughout building spaces
- Operated mops, vacuums, buffers, and cleaning equipment safely
- Secured cleaning chemicals and followed proper storage guidelines
- Organized custodial closets to easily find equipment and supplies.
Customer Service Representative
NPC
Pittsburg, KS
02.2018 - 01.2019
- Responsible for managing customers across nation through customer service and ordering
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Worker
Project Genius
Round Rock, TX
09.2016 - 11.2017
- Picked, staged, and moved products across warehouse production areas.
- Operated warehouse production equipment for daily packaging and material handling tasks.
- Assembled, labeled, and prepared orders for shipment and distribution.
- Inspected incoming materials for damage, labeling, and storage readiness.
- Maintained clean workspaces and followed safety procedures in warehouse production areas.
- Trained new workers on warehouse production processes and equipment use.
- Checked inventory counts and reported supply shortages to supervisors.
- Stored items in an orderly manner on shelves, racks, or bins.
- Organized inventory into designated areas in the warehouse.
Education
Some College (No Degree) - Basic
Austin Community College
Austin, TXSkills
- Candidate sourcing
- Data entry
- Technical support
- Attention to detail
- Clear communication
- Written communication
- Conflict resolution
- Complaint handling
- Complaint resolution
- Problem solving
- Punctuality and reliability
- Multitasking and organization
- Strong teamwork
- Empathy and patience
- Positivity
- Facility sanitation
- Typing proficiency
- Professional demeanor
Timeline
Recruiter
Rapid Response Staffing
03.2023 - 11.2023
Customer Service Representative
Renewal by Andersen Window Replacement
06.2022 - 03.2023
IT Help Desk Agent
NPC
10.2019 - 05.2021
Janitorial Worker
Pittsburg health and rehabilitation
03.2019 - 10.2019
Customer Service Representative
NPC
02.2018 - 01.2019
Warehouse Worker
Project Genius
09.2016 - 11.2017
Some College (No Degree) - Basic
Austin Community College