Alyssa Quinones
Woodside
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Blue Pearl Pet Hospital
Brooklyn
01.2025 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Managed client accounts, including billing, payments and scheduling of services.
- Prepared invoices for each transaction accurately according to contractual agreements.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Greeted pet owners and their animals in a friendly manner.
- Answered phone calls from customers regarding their pet's needs or concerns.
Associate
Tom’s Pet Supply
Astoria
07.2024 - 01.2025
- Operated cash register to process customer purchases.
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
- Provided excellent customer service to ensure customer satisfaction.
- Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Provided advice on proper nutrition and care instructions for various types of pets.
Brand Representative
Hollister Co.
Elmhurst
08.2017 - 11.2020
- Provided customer service support by responding to customer inquiries via email or phone call.
- Prepared detailed reports on customer feedback, sales performance, competitive analysis.
- Provided training sessions to new team members on branding best practices.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Promoted positive company image through superior customer service experiences.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Conversed with customers to share information about products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
MBA - Finance
Iona College
New Rochelle, NY08-2024
BBA - Business Management
Iona College
New Rochelle, NY08-2022
Associate of Science - Veterinary Technician
Penn Foster
OnlineSkills
- Financial analysis
- Data analysis
- Client relationship management
- Customer service
- Time management expertise
- Exceptional communication
- Pet care
- Animal behavior
- Nutrition and diet
- Animal handling expertise
- Scheduling
- Patience and calmness
Timeline
Client Service Coordinator
Blue Pearl Pet Hospital
01.2025 - Current
Associate
Tom’s Pet Supply
07.2024 - 01.2025
Brand Representative
Hollister Co.
08.2017 - 11.2020
MBA - Finance
Iona College
BBA - Business Management
Iona College
Associate of Science - Veterinary Technician
Penn Foster