Alyssa Ramirez
Palestine
Summary
I am a highly organized individual looking for a responsible position to gain practical experience secure a challenging position in a reputable organization, and to expand my learnings, knowledge, and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Scooter's Coffee
Palestine
07.2025 - Current
- Developed staff schedules to align labor costs with service quality goals.
- Monitored financial performance and controlled expenses within budget guidelines.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Implemented quality control procedures to maintain beverage standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to strengthen team capabilities.
Field Technician
QualTek
Dallas
03.2023 - 04.2025
- Utilized GPS devices for precise location tracking and mapping of sampling sites.
- Used logging tools to collect data from field, supporting engineering analysis.
- Documented field observations and data to support thorough analysis and accurate reporting.
- Collaborated with team members to meet project timelines and enhance overall workflow.
- Updated management on progress of assigned projects to facilitate timely decision-making.
- Applied company safety policies consistently when performing daily tasks.
- Followed safety protocols and procedures to ensure personal and public safety.
Barista
Scooters Coffee
Princeton
07.2022 - 03.2023
- Ensured cleanliness and organization of coffee shop to enhance customer experience.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selections and provided product recommendations.
- Balanced cash register and accurately processed customer transactions to maintain financial integrity.
- Balanced cash register and processed customer transactions accurately.
- Welcomed customers and efficiently took orders for coffee drinks, food items, and other beverages.
- Maintained cleanliness and organization of the coffee shop environment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Retail Sales Associate
Buckle
Chico
06.2022 - 07.2022
- Assisted customers in selecting merchandise and providing product knowledge.
- Greeted customers and assisted in locating items, enhancing customer satisfaction and loyalty.
- Organized displays to draw customer attention and increase sales.
- Restocked shelves and updated signage with latest merchandise to enhance product visibility.
- Processed transactions accurately using point-of-sale systems.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Barista
Scooter's Coffee
Addison
02.2022 - 05.2022
- Ensured cleanliness and organization of coffee shop to enhance customer experience.
- Guided customers in menu selections and tailored product recommendations to meet preferences.
- Assisted customers with menu selections and provided product recommendations.
- Managed cash register and processed customer transactions to ensure accuracy and efficiency.
- Maintained cleanliness and organization of the coffee shop environment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista/Cashier
Cal Java Coffee Roasters
Chico
08.2021 - 01.2022
- Crafted and served high-quality coffee beverages, enhancing customer satisfaction.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Delivered exceptional customer service by swiftly addressing inquiries and ensuring a positive experience.
- Explained menu items and recommended products tailored to customer preferences, driving sales.
- Operated espresso machines and other coffee brewing equipment efficiently.
- Handled cash transactions accurately and managed the register during shifts.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Customer Service
The Foodie Cafe
Chico
10.2020 - 08.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted guests warmly upon arrival and promptly seated them to enhance customer experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and provide service information, ensuring efficient customer communication.
- Managed waiting list and seated parties in a timely manner, optimizing table turnover and guest satisfaction.
- Took beverage orders and served drinks during peak meal times.
- Maintained cleanliness and organization of the front-of-house area for a welcoming environment.
- Maintained a clean and organized dining area.
Education
High School -
Chico High School
Chico, CASkills
- Management
- Leadership
- Staff training
- Customer service
- Cash Handling
- POS
- Cash register
- Restaurant experience
- Coffee Experience
- Microsoft Excel
- Microsoft Word
- Typing
Certification
First Aid Certification
Additional Information
Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Manager
Scooter's Coffee
07.2025 - Current
Field Technician
QualTek
03.2023 - 04.2025
Barista
Scooters Coffee
07.2022 - 03.2023
Retail Sales Associate
Buckle
06.2022 - 07.2022
Barista
Scooter's Coffee
02.2022 - 05.2022
Barista/Cashier
Cal Java Coffee Roasters
08.2021 - 01.2022
Customer Service
The Foodie Cafe
10.2020 - 08.2021
High School -
Chico High School