Alyssa Relucio-Silver
STATENISLAND,NY
Summary
Strategic Human Resources executive with a proven record of building high-performing HR functions that drive organizational growth, operational excellence, and employee engagement. Trusted advisor to executive leadership and the Board of Directors with extensive experience leading HR strategy for a 700-employee nonprofit organization. Expertise spans talent acquisition, compensation strategy, payroll administration, employee relations, organizational development, benefits, compliance, and workforce planning.
Recognized for building scalable HR infrastructure, modernizing people operations, leading organizations through periods of rapid growth and organizational change, and developing innovative solutions to complex business challenges. Collaborative leader known for empowering teams, fostering accountability, and creating workplaces where employees and organizations thrive.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Director of Human Resources
NIA Community Services Network, Inc.
Brooklyn, NY
12.2018 - Current
- Direct the Human Resources strategy for a 700-employee nonprofit organization, serving as a trusted advisor to the CEO and executive leadership on workforce planning, organizational development, employee relations, compensation, compliance, and talent strategy.
- Present quarterly workforce metrics, compliance updates, and strategic HR initiatives to the Board of Directors, providing executive-level guidance on people strategy and organizational risk.
- Lead and mentor a team of four HR professionals responsible for supporting the organization’s full employee lifecycle while maintaining exceptional service across multiple programs and departments.
- Oversee an annual hiring volume of approximately 300 employees, successfully streamlining recruitment and onboarding processes to improve hiring speed, candidate experience, and operational efficiency.
- Spearheaded the successful organization-wide implementation of Paycom, leading system configuration, process redesign, data migration, and employee training to modernize HR and payroll operations.
- Designed and implemented organization-wide compensation structures, including salary bands, compensation ranges, standardized merit increase practices, and market-based compensation analyses to improve equity and competitiveness.
- Direct payroll administration and ensure compliance with all applicable federal, state, and local employment regulations.
- Lead all employee relations matters, workplace investigations, corrective action processes, and conflict resolution initiatives while minimizing organizational risk.
- Oversee administration of FMLA, ADA accommodations, workers’ compensation, unemployment claims, and organization-wide leave programs.
- Negotiated and introduced a company-sponsored whole life insurance benefit, expanding employee offerings while strengthening the organization’s total rewards strategy.
- Guided the organization through the COVID-19 pandemic by developing workplace safety protocols, monitoring evolving CDC guidance, and leading the successful transition to remote operations while ensuring business continuity.
Budget Manager
NIA Community Services Network, Inc.
Brooklyn, NY
08.2016 - 12.2018
- Compiled and reviewed budgets for organization-wide programs, integrating previous budget figures, actual spending, and personnel projections.
- Developed cost estimates for programs by synthesizing input from various sources into coherent budget proposals.
- Develop cost estimates for programs requiring input from various sources and pulling them together in a coherent and logical manner for budget development.
- Assist with preparation of spending plans, monitor implementation of financial policies, maintain historical records, analyze trends in spending.
- Collaborated with Director of Program Operations and program leaders to create tailored budgets that addressed specific program needs.
- Processed and paid subcontractors for afterschool programs systematically.
- Oversaw processing and payment of subcontractors, ensuring compliance with financial policies for afterschool programs.
Operations Administrator (Credit Support Annex)
Sumitomo Mitsui Banking Corporation
New York, NY
05.2013 - 08.2016
- Performed processes related to Margin Call, Portfolio Reconciliation, and Margin Settlement with counterparty in accordance with the margin regulations for non-centrally cleared derivatives.
- Supported Head Office (Tokyo) in daily operations for derivatives, bonds, foreign exchange, and money market products.
- Communicated with colleagues in Head Office (Tokyo) to share, process, and complete routine tasks.
- Developed, controlled, and maintained Head Office policies and procedures to ensure compliance with regulatory requirements, industry standards, and branch and head office guidelines.
- Archived, retained, and kept records of documents and files.
- Contributed to user acceptance testing for applications/systems and assisted in restructuring the Policies and Procedures Manual.
Customer Service Representative
TD Bank, National Association
Staten Island, NY
02.2010 - 05.2013
- Built relationships with clients and prospective clients to understand financial objectives and needs.
- Assessed customer information and suggested appropriate product and service solutions.
- Met or exceeded specific individual sales goals.
- Developed relationships with clients and prospective clients to develop an understanding of financial objectives and needs.
- Processed residential mortgage applications and negotiated loan terms.
- Received residential mortgage applications and offered and negotiated terms of residential mortgage loans for compensation or gain.
- Engaged customers in discussions about financial needs; educated them on bank products and services qualifications.
- Established strong relationships with back office service partners to ensure high-quality customer service and consistent communication.
Education
BA - Psychology
CUNY Baruch College
New York, NY 08.2014 - 01.2016
AA - Professional Studies
Saint John's University
Jamaica, NY 08.2007 - 01.2009
Skills
- Executive HR Leadership
- Strategic Business Partnership
- Organizational Development
- Talent Acquisition
- Executive Recruitment
- Compensation Strategy
- Salary Band Development
- Payroll Compliance
- Employment Law Compliance
- FMLA, ADA & Leave Administration
- Employee Relations
- Workplace Investigations
- Benefits Strategy & Vendor Negotiations
- HRIS Implementation (Paycom, ADP Workforce Now)
- Workforce Planning
- Change Management
- Leadership Development
- Board Relations
Certification
Title: SHRM-CP
Timeline
Director of Human Resources
NIA Community Services Network, Inc.
12.2018 - Current
Budget Manager
NIA Community Services Network, Inc.
08.2016 - 12.2018
BA - Psychology
CUNY Baruch College
08.2014 - 01.2016
Operations Administrator (Credit Support Annex)
Sumitomo Mitsui Banking Corporation
05.2013 - 08.2016
Customer Service Representative
TD Bank, National Association
02.2010 - 05.2013
AA - Professional Studies
Saint John's University
08.2007 - 01.2009