Alyssa Riner
Morristown,TN
Summary
Assistant Manager with a proven track record at Cato Fashions, enhancing customer satisfaction. Excelled in staff training and development, fostering teamwork and collaboration. Skilled in money handling and problem-solving, opening and closing stores, bank deposits, cleaning the store, and making sire the store runs smoothly.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cato Fashions
Jefferson City, TN
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Donation Processor
Karm
Morristown, TN
05.2022 - 04.2023
- Completed appropriate paperwork for donations.
- Safeguarded sensitive donor information at all times during the donation process.
- Supported organizational goals by maintaining knowledge of current donation needs and guidelines.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Transferred donated goods from donor's vehicle and regularly lifted up to 45 pounds.
- Sorted and placed donations in appropriate containers.
- Developed strong customer service skills while interacting with donors on a regular basis.
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
Education
Cherokee High School
Rogersville, TN05.2017
Skills
- Money Handling
- Team motivation
- Product knowledge
- Scheduling
- Customer service and satisfaction
- Closing and opening store
- Customer Service
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Hiring and Training
- Goal Setting
- Attention to Detail
Timeline
Assistant Manager
Cato Fashions
04.2024 - Current
Donation Processor
Karm
05.2022 - 04.2023
Cherokee High School