Alyssa Rivas
El Paso
Summary
Administrative professional with extensive experience at Crestview Funeral Home, specializing in customer service and meeting coordination. Proficient in Microsoft Office and fluent in Spanish, successfully trained employees at Cracker Barrel, resulting in improved performance and engagement. Committed to creating supportive environments and driving organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Crestview Funeral Home
El Paso
12.2023 - Current
- Scheduled appointments for clients, customers, and internal staff members to enhance coordination.
- Engaged with families to gather essential information for death certificate processing.
- Welcomed families during arrangement conferences to provide support and guidance.
- Designing stationery for funeral services
- Obtained essential permits for death certificates and cremation permits.
- Coordinated services and assisted families throughout visitation hours.
Employee Trainer
Cracker Barrell
El Paso
10.2022 - 04.2023
- Provided support for individual employees who had difficulty grasping concepts during instruction sessions.
- Provided feedback and guidance to improve employee performance during trainings.
- Conducted trainings on topics related to customer service, product knowledge and company policies.
- Conducted orientation sessions for new hires.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Eastlake High School
El Paso, TX06-2022
Skills
- Customer service and support
- Meeting coordination and planning
- Microsoft Office proficiency
- Office administration and management
- Employee training and development
- Time management strategies
- Effective communication skills
- Spanish fluency
Certification
- Certification in Veterinary Tech Aid
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Crestview Funeral Home
12.2023 - Current
Employee Trainer
Cracker Barrell
10.2022 - 04.2023
High School Diploma -
Eastlake High School
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