ALYSSA RODRIGUEZ

Hostess, Waitress, Customer Service

Baytown Seafood

Pearland, Texas

12.2021 - Current

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Kept server areas clean and stocked to increase efficiency while working tables. Inspected dishes and utensils for cleanliness. Enforced social distance policies during Covid 19 pandemic.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Conducted dining room and server checks to assess readiness for expected customer loads.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Kept detailed payment records throughout shift to complete cash and card payments.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Checked identification for minimum age for sale of alcoholic beverages.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.