Alyssa Rodriguez

• Adheres to and upholds the Standard Operating Procedures.
• Had been appointed as acting Lead on multiple occasions to which I had the responsibilities of a Lead Officer, such as but not limited to, running a lane in order to ensure that the operation ran smoothly.
• Calibrated machines necessary for security screening on the checkpoint
• Conducted visual inspections of travel documents and government issued identification in order to
  identify and report fraudulent documents.
• Operate X-Ray machines and CT X-Ray/ASL X-Ray, Advanced Image Technology machine (AIT), Walk Through Metal Detector/ Hand Wand, as well as other machines such as Explosive Trace Detector (ETD) and Bottle Liquid Scanner (BLS).
• Resolve machine alarms by providing additional screening such as a full body pat-down and/or bag searches as well as secondary pat down procedures to address any alarms from previous inspections.

Supervisor: Esteban Perfetto (239) 287-4328

• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Compiled data from various sources into organized reports for review by management team.
• Scheduled appointments between clients and customers and internal staff members.
• Managed office supplies inventory and placed orders when necessary.

Supervisor: John- Paul Vera (201) 407-2488

• Supervised cash handling processes to ensure accuracy of transactions.
• Managed day-to-day operations including scheduling shifts, assigning tasks, etc.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Manager: Anthony Depaolo (201) 978-7058