Alyssa Rosales
West Caldwell
Summary
Dependable practice manager with over 6 years of experience overseeing operations in patient-centric medical offices. Successfully manages human resources, budgeting, supply management and patient services. Develops and leads productive and efficient office staff. Contributes to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Practice Supervisor
Vanguard Medical Group
02.2022 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Coordinated with 20 physicians to optimize appointment schedules and maximize daily patient flow.
- Facilitated communication between 42 staff members, fostering a collaborative work environment that improved overall team performance.
- Improved population health outcomes by implementing advanced strategies and data-driven decisions.
- Identified trends impacting quality, price, patient experience and care service delivery, bringing findings to departmental leadership meetings for discussion and action.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
Office Manager
Weight Loss & Wellness Center
02.2021 - 02.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with patient updates and report generation.
- In charge of payroll, PTO, and sick time requests for all employees.
- Developed policies and procedures for effective practice management.
- Recruited, hired and educated staff
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed marketing strategies which included creating flyers, emails and social media content to target patients and leads.
Office Manager
Shulman and Newman Md’s
08.2018 - 01.2021
- Addressed and remedied all patient and team member needs and issues.
- Managed high-volume workload of all staff by prioritizing daily tasks to remain organized.
- Recruited, hired, and trained all staff.
- Worked closely with both Doctor’s schedules to aid to their specific needs.
- Solely responsible for office needs while Doctors conducted telemedicine from home.
Radiologic technologist
Dr Vizzone
06.2016 - 08.2018
- Handled private and confidential information in compliance with office policies and procedures, including HIPAA.
- Minimized patients’ exposure to radiation with beam-restricted devices and shielding techniques.
- Solely performed general x-rays of upper limb, lower limb, chest, and spine on a daily basis.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
Education
Associate of Applied Science - Radiologic Technology
Essex County College
Newark, NJ05.2016
Skills
- Complex Problem Solving
- Team Management and Supervision
- Multitasking and Organization
- Relationship Building
- Microsoft Office
- Customer Service
- Motivational Leadership
- Staff Development and Training
- Schedule Coordination
- Marketing Strategies
Timeline
Practice Supervisor
Vanguard Medical Group
02.2022 - Current
Office Manager
Weight Loss & Wellness Center
02.2021 - 02.2022
Office Manager
Shulman and Newman Md’s
08.2018 - 01.2021
Radiologic technologist
Dr Vizzone
06.2016 - 08.2018
Associate of Applied Science - Radiologic Technology
Essex County College
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