Robert Alcantara
San Antonio,Texas
Summary
Experienced Practice Manager with over 10 years of expertise in the primary care and specialist healthcare industry. Proven track record of working with renowned providers, ensuring efficient operations and high-quality patient care. Skilled in developing and motivating staff through effective employee development programs and recognition initiatives. Committed to delivering exceptional medical care to patients, driven by compassion, understanding, and a strong focus on service.
Overview
16
16
years of professional experience
Work History
Practice Supervisor
South TX Endocrinology @ Sunset
03.2024 - Current
- Modified scheduling template to optimize patient access to their physician
- Prepared monthly/quarterly performance reports for physician and corporate review
- Processed office claims and corrected all denials
- Managed daily practice operations
- Ordered medical and office supplies dependent on inventory levels
- Conducted routine surveys to ensure patient satisfaction and identify areas for improvement
Practice Supervisor
MEDfirst Alamo Heights
08.2019 - 03.2024
- Interim Practice Manager during several management changes
- Supervised team of 13 office personal and 5 physicians
- Prepared monthly/quarterly performance reports for providers in addition to preparing the clinic’s monthly safety checklist
- Processed providers' claims including clinic, hospital and assisted living facilities. Correct any denials
- Launched a new outside call center allowing patients greater access to medical providers
- Ordered medical and office supplies dependent on inventory level
- Trained new clinical staff and providers within throughout the San Antonio Market
- Reviewed claims ensuring correct CPT code usage
PSR
MEDfirst Alamo Heights
08.2016 - 08.2019
- Greeted patients, answered any inquires, assisted in completion of patient forms
- Provided physicians and staff correct and detailed phone messages
- Scheduled and confirmed appointments, tests and other procedures
- Verified medical insurance benefits, collected co-payments and deductibles
- Coordinated specialty referrals and facility authorizations through insurance and health care providers
- Obtained pharmacy, imaging and DME authorizations from various insurances
- Instructed clinical staff of new office policies and procedures
Surgery Scheduler
San Antonio Colon & Rectal Clinic
08.2008 - 05.2015
- Coordinated with facilities and anesthesia to set up surgeries for 4 Colon and Rectal Surgeons
- Obtained authorizations and referrals for surgical procedures and radiology testing
- Instructed pre-operative preparation and post-operative care for surgical patients
- Created partnerships with Intuitive Surgical and Medtronic resulting in Proctor status for our physicians
- Assisted with medical coding and billing for both office and admitted patients
- Collected co-payments and deductibles for surgical procedures
Education
CPC - Medical Insurance Coding And Billing
AAPC
San Antonio, TX01.2022
Skills
- Revenue Cycle Management
- Problem-solving Abilities
- Quality Improvement
- Medical Billing and Coding
- Bilingual
- Employee Development
- Workflow Management
- Marketing
Timeline
Practice Supervisor
South TX Endocrinology @ Sunset
03.2024 - Current
Practice Supervisor
MEDfirst Alamo Heights
08.2019 - 03.2024
PSR
MEDfirst Alamo Heights
08.2016 - 08.2019
Surgery Scheduler
San Antonio Colon & Rectal Clinic
08.2008 - 05.2015
CPC - Medical Insurance Coding And Billing
AAPC
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