Alyssa Rosales
Eastvale,CA
Summary
Dedicated candidate with extensive experience providing support towards animals and veterinary team members. Skilled in efficient veterinary team assistance and customer service. Highly positive and works well in team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Veterinary Eye Clinic
09.2020 - 03.2022
- Maintained accurate record-keeping with proactive attention to client information updates.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Triaged incoming patients to determine treatment needs and urgency of care.
Peer Advisor
Cal Poly Pomona
01.2017 - 12.2018
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Facilitated group discussions among peers, conducted fundraisers, fostered critical thinking skills, and collaborative problem-solving abilities.
- Empowered peers to take charge of their educational journey through goal-setting exercises and action planning sessions.
- Held Office Hours for Peers, weekly
- Provided weekly presentations in an introductory course for new students in order to improve their knowledge of what Cal Poly Pomona may offer them and to encourage their comfort levels with the university experience and concerns for their professional futures
Animal Care
Cal Poly Pomona
07.2017 - 09.2017
- Artificially Inseminated Sows
- Tail docked sheep and piglets, performed castration, ear notching, and teeth trimming on piglets
- Utilized problem-solving skills to address unforeseen challenges in animal care or facility maintenance, ensuring minimal disruption to daily operations.
- Enhanced animal care by implementing thorough daily health assessments and monitoring for early detection of potential issues.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Gained experience working with diverse livestock species including: goats, sheep, and swine in well-rounded animal care knowledge.
Education
Bachelor of Science in Animal Science -
California State Polytechnic University
Pomona, CA01.2023
Skills
- Customer Support
- Call center experience
- Payment Processing
- File Management
- Complaint Handling
- Animal Handling and Care
- Nail Trimming
- Medication Labeling
- Multitasking
- Teamwork and Collaboration
- Customer Service
- Time Management
Professionalactivitiesandassociations
- Seal and Sea Lion Rehabilitation Volunteer (January 2024-April2024), Pacific Marine Mammal Center, fed, boarded, and briefly assisted alongside rescues and practiced seal restraint on live animals
- Animal Diseases Lab and Workshop, Cal Poly Pomona, Pomona, CA, Taught by and worked alongside Veterinarian Dr. Melody Wallace, Practice using restraining techniques on canines and felines, Studied and performed laboratory testing and other procedures (ELISA, skin scraping, Cellophane Tape Preparation, Blood Smears, Direct Fecal Smear, Fecal Floatation by Centrifugation, Fecal Sedimentation Procedure, Fecal Acid Fast Stain, and Urinalysis), Microscope lab work and examination of blood smears
- Companion Animal Lab and Workshop, Cal Poly Pomona, Pomona, CA, Taught by and worked alongside Veterinarian, Dr. Catherine Earle, Practiced proper holding and learned how proper holding is essential to protect Veterinarians/Animal Care Providers, Hands on Practice using restraining techniques on canines, felines, birds, reptiles, and small animals (mice/rats), Cutting nails of Canine, Feline, Lagomorphs, Reptiles, Avians, and Rodents, Performed a general wellness examination on a goat, cat, and dog (vitals, heart rate, breathing checked)
- Student Intern, Batista Dairy Farm, Ontario, CA, Milking, Handling, Husbandry of Dairy Cows, Practice administering injections to Dairy Cows, Feeding and Handling of Calves and swine
- Foal Watch, Cal Poly Pomona, Pomona, CA, Grooming, handling, care of assigned pregnant mare
- Foal Watch, Cal Poly Pomona, Pomona, CA, Foal Handling
- Equestrian Show Team, Cal Poly Pomona, Pomona, CA, Experience Handling, Feeding, & Proper Husbandry of equines
- HALO Animal Shelter Volunteer, Phoenix, AZ, 2013, 2014, Kennel Cleaning, Walking, and Handling of Canines and Felines, Shadowed Veterinarians
- Shadowed Veterinarians, Norco, CA, 2013, 2013, Observed two veterinarians during their work days, viewed complete surgeries (ovariohysterectomy and orchiectomy)
Certification
Red Cross: Cat and Dog CPR & First Aid, Summer 2020, 08/2023
Coursework
- Biology
- Genetics of Domestic Animals
- Animal Science
- Animal Anatomy & Physiology
- Biotechnology
- Veterinary Medical Terminology
- Animal Diseases and lab
- Companion, Laboratory and Exotic Animal Care
- Companion Animal Management Laboratory
- Canine & Feline Compendium
Languages
Spanish
Elementary
Timeline
Client Service Representative
Veterinary Eye Clinic
09.2020 - 03.2022
Animal Care
Cal Poly Pomona
07.2017 - 09.2017
Peer Advisor
Cal Poly Pomona
01.2017 - 12.2018
Bachelor of Science in Animal Science -
California State Polytechnic University
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