Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALYSSA ROSS

Rosedale,LA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Evolent Health
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Provided members and providers with benefits.

Account Advisor

Blue Cross and Blue Shield of Louisiana
04.2020 - 12.2022
  • Respond to inquiries regarding adjustments, refunds, edits and payment registers to ensure completeness, accuracy and customer satisfaction to members or providers
  • Review and research billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy

Front Desk Receptionist

Dow Westside YMCA
01.2018 - 05.2019
  • Provided guests with information on different activities and memberships
  • Filed paper work, registered new clients, and checked clients in

Sales Associate

Victorias Secret Pink
09.2017 - 12.2017
  • Served customers by helping them select products
  • Drove sales through engagement of customers, suggestive selling, and sharing product knowledge

Education

High school or equivalent -

Catholic High School of Pointe Coupee
New Roads, LA
05.2017

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Customer Relations

Problem Resolution

Call center experience

Conflict Resolution

Computer Proficiency

Microsoft Excel

Complaint Handling

Timeline

Customer Service Representative

Evolent Health
01.2024 - Current

Account Advisor

Blue Cross and Blue Shield of Louisiana
04.2020 - 12.2022

Front Desk Receptionist

Dow Westside YMCA
01.2018 - 05.2019

Sales Associate

Victorias Secret Pink
09.2017 - 12.2017

High school or equivalent -

Catholic High School of Pointe Coupee

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ALYSSA ROSS