Alyssa Ross
Any
Seattle,WA
Summary
Proven Barista and Sales Associate with a track record of enhancing customer satisfaction through expert coffee preparation and strategic product upselling. Excelled in high-stress environments at Starbucks, demonstrating exceptional espresso machine operation and soft selling skills. Adept at training peers, showcasing a blend of coffee expertise and encouraging coaching to elevate team performance.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
05.2023 - 07.2023
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Soma Intimates
09.2010 - 07.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cosmetology - Hair
Aveda Arts And Sciences Institute
Seattle10.2024
Associates Of Arts Degree - General Studies
Seattle Central Community College
Seattle, WA10.2013
Skills
- Espresso machine operation
- Up-selling
- Coffee expertise
- Soft selling
Timeline
Barista
Starbucks
05.2023 - 07.2023
Sales Associate
Soma Intimates
09.2010 - 07.2013
Cosmetology - Hair
Aveda Arts And Sciences Institute
Associates Of Arts Degree - General Studies
Seattle Central Community College