Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Alyssa Rothberg

Jacksonville,NC

Summary


Compliance Specialist with a meticulous attention to detail, committed to ensuring company-wide adherence to relevant laws and standards. Possesses expertise in managing internal controls, evaluating processes, and addressing holds and concerns, with an emphasis on quality assurance to ensure strict adherence to program regulations. Skilled in the use of various software programs, such as Microsoft Office, among others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Compliance Specialist

AMA Consulting Group
01.2022 - Current
  • Supported team by pitching in to complete special projects.
  • Performed quality reviews to uncover workflow and communication issues.
  • Assisted with training sessions to educate department personnel on compliance and regulatory standards through company software and presentations.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

Administrative Assistant

Hilton Resort & Spa
06.2019 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Managed and oversaw the Customer Relationship Management (CRM) software to ensure diligent tracking of payments and promptly identify any system discrepancies or red flags.

Barista Shift Lead

Starbucks
04.2017 - 01.2019
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Education

Bachelor of Business Administration - Accounting And Business Administration

University of The People
Pasadena, CA
08.2025

Skills

  • Effective Working Relationships
  • Customer Accounts Management
  • Internal Policy Implementation
  • Audit Risk Management

Certification

CompTIA A+

Languages

Spanish
Limited Working

Additional Information

Ashley Aguirre:

(731) 780-1905

Supervisor at AMA Consulting Group


Regan Phillips:

(864) 903-4004

Quality Control & Resolutions Specialist at AMA Consulting Group

Timeline

Compliance Specialist

AMA Consulting Group
01.2022 - Current

Administrative Assistant

Hilton Resort & Spa
06.2019 - 04.2020

Barista Shift Lead

Starbucks
04.2017 - 01.2019

Bachelor of Business Administration - Accounting And Business Administration

University of The People

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Alyssa Rothberg