Alyssa Rovira
Valrico
Summary
Detail-oriented and dependable professional with nearly four years of experience in a fast-paced customer service environment, including leadership responsibilities as a Lead Associate. Demonstrated ability to maintain accuracy, follow established procedures, manage multiple priorities, and communicate effectively with diverse groups of people. Additional experience in independent pet care and childcare has strengthened organizational, observational, and problem-solving skills while requiring a high level of responsibility and attention to detail. Seeking an opportunity to contribute strong organizational, communication, and leadership skills in a professional environment while continuing to grow and develop new skills.
Overview
6
6
years of professional experience
Work History
Experience Lead
Petsmart
Valrico, FL
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Associate
PetSmart
Valrico, FL
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
House and Pet Sitter
Self
Valrico, FL
06.2021 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Cared for houseplants by frequently watering during owners' absence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Babysitter
Self
Brandon, FL
06.2020 - 01.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
Education
High School Diploma -
Newsome High School
Lithia, FL05-2022
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL08-2027
Skills
- Customer service
- Time management
- Flexible schedule
- Works well with others
- Punctual
- Fast Learner
Timeline
Experience Lead
Petsmart
05.2025 - Current
Associate
PetSmart
09.2022 - Current
House and Pet Sitter
Self
06.2021 - Current
Babysitter
Self
06.2020 - 01.2025
High School Diploma -
Newsome High School
Associate of Arts - Business Administration
Hillsborough Community College