Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Williams

Albany,GA

Summary

Hello, My name is Jordan Williams, I am a full time worker at Pet Smart with the current position as a Experience Lead and I am currently enrolled in college full time at Albany Technical College for a business healthcare and technology management degree. I have worked in retail for six years, I started my retail experience at Pets n Pals in 2019 beginning my learning for animal caretaking and customer service. I have learned during my retail experience the value of customers and what they bring to help a business grow in many different ways. When valuing a customers needs you help make not only a unforgettable experience but, a returning customer.


Overview

6
6
years of professional experience

Work History

Experience Lead

Petsmart
03.2022 - Current
  • Developed content strategy plans aimed at engaging current customers while also attracting new ones.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Performed routine cleaning tasks such as changing bedding, replenishing food and water dishes, sweeping floors and washing cages.
  • Educated customers about responsible pet ownership through informative conversations and literature distribution.
  • Assisted customers in selecting the right pet supplies, food and toys for their pets according to their individual needs.
  • Worked effectively in fast-paced environments.

Food and Beverage Associate

Albany Civic Center
12.2022 - Current
  • Provided friendly, efficient, and courteous service to guests at all times.
  • Performed opening and closing duties such as restocking inventory levels and cleaning work areas.
  • Successfully handled cash transactions quickly and accurately while maintaining proper security of monies at all times.
  • Developed exceptional customer service skills in a high-volume environment.
  • Responded efficiently and professionally in resolving customer complaints or inquiries.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.

Supervisor

Pets n Pals
12.2019 - 03.2022
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Motivated employees to reach their professional potential.
  • Coordinated employee schedules according to availability and approved shift changes.
  • Managed budgeting processes for assigned projects and departments.
  • Controlled social media to up sales.

Education

High School Diploma -

Lee County High School
Leesburg, GA
05.2022

Business Management

Albany Technical College
Albany, GA

Skills

  • Flexible scheduling
  • Decision-making
  • Excellent time management skills
  • Team building and leadership
  • Staff training
  • Product knowledge
  • Customer service

Timeline

Food and Beverage Associate

Albany Civic Center
12.2022 - Current

Experience Lead

Petsmart
03.2022 - Current

Supervisor

Pets n Pals
12.2019 - 03.2022

High School Diploma -

Lee County High School

Business Management

Albany Technical College

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