Alyssa Sanches
San Jose,CA
Summary
Driven professional with a track record of enhancing customer satisfaction and sales at Starbucks, adept in beverage preparation and risk mitigation. Excelled in promoting and selling 300 insurance policies within a year, demonstrating exceptional communication and policy renewal skills. Proven ability to boost sales through personalized service and detailed product knowledge.
Overview
5
5
years of professional experience
Work History
Insurance Representative
State Farm
04.2023 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Supported customers in insurance application completion while liaising between company and client.
- Performed policy renewal and record retention.
- Promoted and sold 300 insurance policies to individuals over 1-year period.
Cashier
In N Out
06.2019 - 07.2024
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Starbucks
03.2022 - 12.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
In Progress - Business Administration
West Valley College
Saratoga, CAHigh School Diploma - General Education
Evergreen Valley High School
San Jose, CA05.2021
Skills
- Risk Mitigation
- Policy Renewals
- Auto insurance
- Vision and dental insurance
- Coffee expertise
- Food Preparation
- Ordering Procedures
- Beverage Preparation
- Opening and closing duties
Timeline
Insurance Representative
State Farm
04.2023 - Current
Barista
Starbucks
03.2022 - 12.2022
Cashier
In N Out
06.2019 - 07.2024
In Progress - Business Administration
West Valley College
High School Diploma - General Education
Evergreen Valley High School
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