Hi, I’m
Alyssa Santelli
El Reno,OK
Summary
Proven leader in retail and education, excelling in store operations and employee training at Kendra Scott and beyond. Skillfully boosted sales and customer satisfaction through effective merchandise display and exceptional service. Achieved consistent sales targets and reduced shrinkage, demonstrating a blend of strategic merchandising and interpersonal skills.
Overview
7
years of professional experience
Work History
Kendra Scott
Retail Keyholder
10.2022 - Current
Job overview
- Resolves customer complaints professionally, ensuring their concerns get addressed promptly and effectively.
- Processes returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Manages the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Maintained a clean and organized work environment for both all by performing daily upkeep tasks.
- Handles cash transactions accurately.
- Assists store management in achieving sales targets through effective staff training.
- Conducts routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Participates in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Balances cash register at end of shift and filled out necessary reports.
- Increases customer satisfaction by providing exceptional product knowledge and personalizing service.
- Mentors new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Meets sales targets consistently for each shift.
Range of Motion Dance Studio
Dance Instructor
07.2021 - 06.2024
Job overview
- Planned routines for recitals and performances.
- Fostered asupportive learning environment by promoting positive reinforcement and constructive feedback.
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered personalized lesson plans introducing students to dance techniques and genres.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
Bath & Body Works
Freight Manager
07.2020 - 02.2022
Job overview
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Processed returns and exchanges swiftly, ensuring positive customer experience while adhering to company policies.
- Maintained clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Balanced cash registers at end of shift and filled out necessary reports.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
Louie's Bar And Grill
Shift Leader
03.2018 - 08.2020
Job overview
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in training new employees.
Education
Piedmont High School, Piedmont, OK
High School Diploma
05.2019
University Overview
- Extracurricular Activities: Color Guard and Dance Training (Competitive/Pre-Professional)
- Volunteer Work: Epiphany of the Lord Catholic Church and Bear's Club through Passion Church
- French Club Member
Skills
- Store Operations
- Cash Handling Accuracy
- Employee Training
- Sales Proficiency
- Merchandise Display
- Brand Representation
- Customer Service
- Daily Reporting
- Bank Deposits
Timeline
Retail Keyholder
Kendra Scott
10.2022 - Current
Dance Instructor
Range of Motion Dance Studio
07.2021 - 06.2024
Freight Manager
Bath & Body Works
07.2020 - 02.2022
Shift Leader
Louie's Bar And Grill
03.2018 - 08.2020
Piedmont High School
High School Diploma
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