Alyssa Santiago
Chicago,IL
Summary
Dedicated customer service professional experienced in hospitality, event support, and team leadership. Known for efficiency, strong work ethic, and delivering high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator
Fooda
Chicago, IL
01.2026 - Current
- Served as primary point of contact for clients, restaurants, and guests, ensuring seamless communication and quick issue resolution
- Delivered hands-on customer service, resolving concerns promptly and enhancing overall guest experience
- Ensured consistency and quality by overseeing restaurant setup and event presentation
- Created marketing materials and promotional content to enhance event visibility.
Manager & Server
The Delta
Chicago, IL
04.2023 - Current
- Serve guests in a high-volume restaurant with a focus on creating welcoming, personalized experiences.
- Act as floor manager during shifts, resolving service issues and supporting team members.
- Manage large party bookings and event inquiries, ensuring seamless coordination.
- Distribute weekly tips and maintain transparency among staff.
- Update menus and POS systems to improve operational flow.
Brand Ambassador (Part-Time)
180 Promotions
Chicago, IL
06.2022 - Current
- Engaged with the public to promote brands at events and activations.
- Used communication and presentation skills to educate and entertain consumers.
Bartender
We Love Pop Ups
Chicago, IL
10.2022 - 12.2022
- Served drinks and interacted with diverse guests at rotating pop-up events.
- Maintained a clean and organized bar while providing personalized recommendations.
- Handled opening, closing, and cash-out responsibilities.
Server/Bartender (Seasonal)
Lollapalooza & Sueños Festival
Chicago, IL
06.2022 - 07.2022
- Delivered fast-paced service at large-scale music festivals.
- Verified IDs, processed high volumes of orders, and ensured guest safety.
Pharmacy Technician
Conney’s Pharmacy
Winnetka, IL
01.2021 - 12.2021
- Greeted customers and answered high volumes of calls from physicians and clients.
- Maintained inventory, prepared prescriptions, and operated the cash register accurately.
- Trained new employees on pharmacy operations and best practices.
Hostess/Server
Applebee’s
National City, CA
04.2019 - 12.2019
- Greeted and seated guests efficiently, took food and drink orders, and resolved guest complaints.
- Assisted with takeout orders and kept dining areas clean and organized.
Nanny/Childcare Provider
Various Private Families
San Diego, CA
10.2017 - 12.2019
- Provided age-appropriate care for children 8 months to 12 years old.
- Assisted with early development, homework, transportation, and household tasks.
- Maintained detailed communication with parents and ensured a safe environment.
- CPR & First Aid Certified.
Childcare Attendant
XSport Fitness
Chicago, IL
01.2017 - 06.2017
- Supervised children in a playroom environment and communicated daily reports to parents.
Cashier
Panera Bread
Webster, TX
01.2016 - 04.2016
- Handled customer orders, payments, and dining area cleanliness in a fast-paced setting.
- Resolved customer issues and informed guests about specials.
Education
GED -
Lincoln's Challenge Academy
Rantoul, IL06-2015
Skills
- Guest Services & Hospitality
- High-Volume Table Management
- POS Systems & Cash Handling
- Conflict Resolution
- Upselling & Menu Knowledge
- Team Collaboration
- Empathy & Patience
- Event & Large Party Coordination
- Alcohol Service (BASSET Certified)
Certification
- CPR & First Aid Certified
- BASSET Certified
- ServSafe Certified
Timeline
Event Coordinator
Fooda
01.2026 - Current
Manager & Server
The Delta
04.2023 - Current
Bartender
We Love Pop Ups
10.2022 - 12.2022
Brand Ambassador (Part-Time)
180 Promotions
06.2022 - Current
Server/Bartender (Seasonal)
Lollapalooza & Sueños Festival
06.2022 - 07.2022
Pharmacy Technician
Conney’s Pharmacy
01.2021 - 12.2021
Hostess/Server
Applebee’s
04.2019 - 12.2019
Nanny/Childcare Provider
Various Private Families
10.2017 - 12.2019
Childcare Attendant
XSport Fitness
01.2017 - 06.2017
Cashier
Panera Bread
01.2016 - 04.2016
GED -
Lincoln's Challenge Academy