Alyssa Scaglione

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

• 09/01/23, Present, Guest Service Representative, Museum of discovery and science, Ft. Lauderdale, FL, Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints., Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors., Answered incoming calls promptly and courteously, providing accurate information about the hotel services., Addressed customer complaints and provided timely solutions.
• 01/01/22, Present, Staff, St Andrew's Catholic Church, Coral Springs, FL, Worked under guidance of leadership and alongside other staff members to meet organizational goals.o, Performed data entry tasks accurately using various software applications such as Microsoft Excel., Analyzed trends in customer feedback surveys to identify areas for improvement in the organization's services or products.