Alyssa Scott
Geneva,OH
Summary
Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures. Seeking a position to further develop and enhance my skills to gain hands on experience in the medical profession while contributing to a positive healthcare experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
06.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Stayed calm under pressure to successfully deal with difficult situations.
Personal Shopper
Walmart
06.2022 - 05.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Contributed to team objectives in fast-paced environment.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Associate of Science - Nursing
Lakeland Community College
Mentor, OH05-2026
High School Diploma -
Grand Valley High School
Orwell05-2024
Skills
- Appointment Scheduling
- Patient confidentiality
- Adaptability
- Insurance Verification
- Customer Service
- Patient Registration
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Flexible Schedule
- Calm and Effective Under Pressure
Certification
-BLS Provider
Additional Information
Loving Hands Ministry - 220 hours
- Assisted with the respite ministry and helped students and adults with developmental disabilities
- Assisted with the setup of event activities, crafts, and food preparation.
Timeline
Patient Service Specialist
Cleveland Clinic
06.2024 - Current
Personal Shopper
Walmart
06.2022 - 05.2024
Associate of Science - Nursing
Lakeland Community College
High School Diploma -
Grand Valley High School