Alyssa Shambach
Selinsgrove,PA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
W&L Nissan
09.2023 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to schedule appointments.
- Provided follow-up calls to ensure customer satisfaction.
Waitress
BJ's Market Street Tavern & Oyster Bar
06.2020 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Bachelor of Arts - Anthropology
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2022
Skills
- Telephone Etiquette
- Customer Service
- Customer Relations
- Excellent Written and Oral Communication
- Good Communication Skills
- Problem Resolution
- Technical Proficiency
- Interpersonal Skills
- Active Listening
- Written Communication
- Adaptability
- Attention to Detail
- Time Management
Timeline
Customer Service Specialist
W&L Nissan
09.2023 - Current
Waitress
BJ's Market Street Tavern & Oyster Bar
06.2020 - 09.2023
Bachelor of Arts - Anthropology
Bloomsburg University of Pennsylvania