Brittany Floyd
Customer Service
Rex,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Heart Savers CPR & First Aid Training
McDonough, GA
05.2018 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Monitored and optimized inventory, and reordered materials as required.
- Scheduling classes
Lobby Receptionist
Xfinity Comcast
Morrow, GA
04.2015 - 04.2018
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Lead Teacher
La Petite Academy Inc.
Riverdale, GA
01.2013 - 04.2018
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
Education
Chapel Hill High School
Douglasville, GA 08.2003 - 05.2007
Skills
Telephone etiquette
Good communication skills
Excellent written and oral communication
Customer Relations
Complaint resolution
Creative problem solving
Professional telephone demeanor
Multi-line phone talent
Timeline
Customer Service Specialist
Heart Savers CPR & First Aid Training
05.2018 - Current
Lobby Receptionist
Xfinity Comcast
04.2015 - 04.2018
Lead Teacher
La Petite Academy Inc.
01.2013 - 04.2018
Chapel Hill High School
08.2003 - 05.2007