Brittany Floyd
Customer Service
Rex,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Heart Savers CPR & First Aid Training
McDonough, GA
05.2018 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Monitored and optimized inventory, and reordered materials as required.
- Scheduling classes
Lobby Receptionist
Xfinity Comcast
Morrow, GA
04.2015 - 04.2018
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Lead Teacher
La Petite Academy Inc.
Riverdale, GA
01.2013 - 04.2018
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
Education
Chapel Hill High School
Douglasville, GA 08.2003 - 05.2007
Skills
Telephone etiquette
undefinedTimeline
Customer Service Specialist
Heart Savers CPR & First Aid Training
05.2018 - Current
Lobby Receptionist
Xfinity Comcast
04.2015 - 04.2018
Lead Teacher
La Petite Academy Inc.
01.2013 - 04.2018
Chapel Hill High School
08.2003 - 05.2007
Similar Profiles
Brandon McCorkleBrandon McCorkle
Lead Instructor/Business Owner at Heart RezQ CPR TrainingLead Instructor/Business Owner at Heart RezQ CPR Training
Parissa ShayestehParissa Shayesteh
BLS Instructor at American Red Cross and American Heart Association CPR, Heart CPRBLS Instructor at American Red Cross and American Heart Association CPR, Heart CPR
Karen HamptonKaren Hampton
CPR/First Aid Instructor at Cardias Delores CPR & First AidCPR/First Aid Instructor at Cardias Delores CPR & First Aid