Brittany Floyd
Customer Service
Rex,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Heart Savers CPR & First Aid Training
McDonough , GA
2018.05 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Monitored and optimized inventory, and reordered materials as required.
- Scheduling classes
Lobby Receptionist
Xfinity Comcast
Morrow , GA
2015.04 - 2018.04
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Lead Teacher
La Petite Academy Inc.
Riverdale , GA
2013.01 - 2018.04
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
Education
Chapel Hill High School
Douglasville, GA 2003.08 - 2007.05
Skills
Telephone etiquette
undefinedTimeline
Customer Service Specialist
Heart Savers CPR & First Aid Training
2018.05 - Current
Lobby Receptionist
Xfinity Comcast
2015.04 - 2018.04
Lead Teacher
La Petite Academy Inc.
2013.01 - 2018.04
Chapel Hill High School
2003.08 - 2007.05
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