Alyssa Silva
San Antonio
Summary
Dynamic professional with extensive experience at First Cash, excelling in customer service and money handling. Proven track record in team leadership and decision-making, enhancing operational efficiency and fostering a positive work environment. Successfully negotiated profitable transactions while ensuring compliance with regulations, significantly reducing discrepancies in cash management.
Overview
4
4
years of professional experience
Work History
Assistant Manager
First Cash
01.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pawn Broker
First Cash
01.2022 - 03.2025
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on all items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Sales Associate
Melrose
10.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Holmes High School
San Antonio Tx05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
First Cash
01.2024 - 03.2025
Pawn Broker
First Cash
01.2022 - 03.2025
Sales Associate
Melrose
10.2020 - 09.2021
GED -
Holmes High School
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