Alyssa Simmons
Cincinnati
Summary
Results-oriented restaurant manager skilled in conflict resolution and team collaboration. Successfully trained staff on service standards and operational procedures, leading to improved efficiency and enhanced customer satisfaction. Aiming to leverage expertise to drive operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Westerbeck Brothers Inc
Hamilton
08.2020 - Current
- Trained and mentored staff on service standards and operational procedures.
- Oversaw compliance with health and safety regulations in food preparation areas.
- Analyzed operational processes to identify opportunities for improved efficiency.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Professional Carpet Cleaner
howards cleaning company
Cincinnati
07.2018 - 07.2019
- Assessed carpet conditions to determine appropriate cleaning methods.
- Applied stain removal techniques to restore fabric appearance.
- Operated and maintained carpet cleaning machines effectively.
- Documented service details and client feedback for quality assurance.
- Maintained detailed records of jobs performed in order to ensure quality control standards were met.
- Ran hot water extraction equipment to deep clean carpets.
- Ensured customer satisfaction by providing excellent service.
Education
Bachelor Of Commerce (BCom) - Small Business Management
Miami University
Oxford, Ohio, OH05-2025
Mount Notre Dame
Cincinnati, OH05-2020
Skills
- Customer service
- Staff training
- Operational efficiency
- Health compliance
- Conflict resolution
- Team collaboration
- Point of sale (POS) system operation
- Customer-oriented
- Adaptable
- Restaurant operations management
Certification
ICAgile Certificated Professional (ICP) Certification
Timeline
Restaurant Manager
Westerbeck Brothers Inc
08.2020 - Current
Professional Carpet Cleaner
howards cleaning company
07.2018 - 07.2019
Bachelor Of Commerce (BCom) - Small Business Management
Miami University
Mount Notre Dame