Alyssa Singh
Orlando,FL
Summary
Dynamic customer service professional adept at managing high-volume interactions while delivering personalized assistance. Proven skills in cash handling, POS transactions, and maintaining organized environments enhance patient and client experiences. Seeking a role that leverages strong communication and organizational capabilities.
Overview
5
5
years of professional experience
Work History
Barista
Dunkin' Donuts
Ocoee, FL
05.2023 - Current
- Delivered friendly, professional service to enhance customer satisfaction in a fast-paced environment.
- Processed customer orders and inquiries to ensure a seamless and enjoyable experience.
- Operate the register and accurately process cash and electronic transactions.
- Maintain a clean, organized, and welcoming service area.
- Collaborated with team members to maintain efficient daily operations and service quality.
Sales Associate
Urban Outfitters
Orlando, FL
12.2022 - 04.2023
- Answered incoming telephone calls, assisting customers with inquiries and ensuring a positive service experience.
- Placed and processed customer orders and assisted with upselling when appropriate.
- Managed returns and exchanges, upholding professional customer service standards to enhance customer satisfaction.
- Delivered personalized customer assistance while maintaining a clean and organized service environment.
- Processed credit card transactions accurately using the POS system.
- Maintained organized store displays and stocked merchandise.
Hostess
American Social
Orlando, FL
12.2021 - 10.2022
- Greeted guests and managed high-volume front-of-house interactions.
- Coordinated seating and organized reservations, enhancing daily operational flow.
- Accommodated and coordinated private parties and special requests, ensuring guest satisfaction.
- Took customer orders and upheld a high standard of service.
- Cleaned and arranged tables for dining, ensuring a welcoming atmosphere. and helped maintain an organized guest area.
- Answered telephone calls and provided courteous assistance to guests.
- Trained new employees on front-of-house procedures, fostering team efficiency.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL06-2028
High School Diploma -
Olympia High School
Windermere, FL05-2020
Skills
- Order & Transaction Processing
- POS Systems & Cash Handling
- Front Desk & Customer Service
- Scheduling & Reservations
- Organization & Multitasking
- Telephone assistance
- Service Environment Support
- Order management
- Team Collaboration
- Professional Communication
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Barista
Dunkin' Donuts
05.2023 - Current
Sales Associate
Urban Outfitters
12.2022 - 04.2023
Hostess
American Social
12.2021 - 10.2022
Associate of Science - Nursing
Valencia College
High School Diploma -
Olympia High School