Annaalicia Duron
Elis Collision Repair
Carson,CA
1
Language
17
years of professional experience
Customer Service Representative handling high-volume incoming and outgoing calls, order processing, invoicing, and customer issue resolution. Supports accurate data entry and routes 21+ complaints per week to the right department to keep service moving. Brings steady front-line support across phone-based customer operations.
Work History
Barista
2 Years 11 Months- Creating drinks
- Good customer service
- Cashier
- Multitasking task different roles
- Cleaning
Receptionist
5 Years 6 Months- Answering phones
- Checking in vehicles
- Scanning documents
- Filing documents
- Collecting payments
- Helping customers
Customer Service Representative
2 Years 8 Months- Taking incoming calls and also making outgoing calls.
- Processing orders
- Processing invoices
- Inputting customer information into computer systems.
- Perform customer service.
Dispatcher
2 Years 4 Months- Perform clerical duties.
- Taking incoming calls and also making outgoing calls.
- Handling customer complaints or directing to appropriate department.
- Inputting customer information into computer systems.
- Perform customer service.
- Manage and organize facilities.
Packer
11 Months- Perform clerical duties in stockroom.
- Manage and organize stockroom materials as per delivery schedules.
- Packaged and verify shipping materials as against shipping invoices.
- Dispatch and palletized products from the stockroom as per material requisitions.
- Perform physical verification and counting of stocks to detect shortages.
Receptionist
3 Months- Perform clerical duties, answered all incoming calls.
- Managed and organized facilities.
- Received and verified product.
- Preformed customer service.
- Perform physical verification and counting of stocks.
Stockroom Clerk
1 Year 5 Months- Perform clerical duties in stockroom.
- Manage and organize stockroom materials as per delivery schedules.
- Receive and verify shipping materials as against shipping invoices.
- Dispatch products from the stockroom as per material requisitions.
- Perform physical verification and counting of stocks to detect shortages.
Education
General (High school or equivalent)
Skills
Customer service
Call handling
Order processing
Complaint resolution
Dispatch coordination
Data entry
Invoice processing
Transaction tracking
Records management
Office administration
Microsoft Excel
Google Workspace
Scheduling software
Calendar management
Purchase order processing
Front desk operations
Document formatting
Accounts receivable
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Barista
Starbucks
09.2023 - CurrentRead More
Receptionist
Elis Collision Repair
02.2021 - CurrentRead More
Customer Service Representative
Lynx Grills
02.2017 - 10.2019Read More
Dispatcher
Ash Appliance Repair
10.2014 - 02.2017Read More
Packer
DMC, Corp
03.2013 - 02.2014Read More
Receptionist
Sunset Tanning
12.2012 - 03.2013Read More
Stockroom Clerk
Qual-Pro, Corp
09.2009 - 02.2011Read More
Carson High School
General (High school or equivalent)
Read More