Alyssa Sitzman
Sergeant Bluff,IA
Summary
Fast learner, detail-focused, highly motivated, and passionate individual seeking a learning position. Applies exceptional problem solving, communication, and rapport-building skills to ensure client satisfaction.
Overview
3
3
years of professional experience
Work History
Student Worker
University Of South Dakota Admissions Office
01.2021 - 01.2023
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Worked in team environment to maintain high levels of productivity.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Customer Service Advocate
Target
11.2020 - 01.2023
- Responsible for promoting and growing the Target Rewards and Red Card programs
- Portrayed excellent communication skills to allow me to successfully connect/interact with members, employees and management
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
- Worked a flexible schedule and extra shifts to meet business needs.
Resident Assistant
University Housing And Residence Life
08.2021 - 12.2022
- Fostered the development of first year undergraduate students focusing on each student's academic success, personal growth, wellness, and achievements
- Marketed, developed, and lead resident centered hall events to promote diversity, health, education, collaboration, and growth while maintaining a budget.
- Received training to manage crisis situations such as alcohol poisoning, suicide prevention, and emergency evacuation.
- Mediated conflict resolution with roommates and other residence hall members to promote, peace, order and positive relationships
Lead Customer Service Representative
Sioux City Marina
05.2020 - 08.2022
- Coordinated employee schedules and maintained adequate inventory
- Assisted in event management, helping set up activities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Trained and mentored new team members to strengthen performance and job expertise
- Responded to customer calls and emails to answer questions about products and services
Education
BBA - Innovation And Entrepreneurship
University of South Dakota
Vermillion, SD05.2024
BBA - International Studies
University of Verona
Verona, ItalySkills
- Communication and Customer Service
- Time Management
- Self-Disciplined
- Innovative and Creative
- Trend Knowledge
- Retail Operations
- Schedule Coordination
- Strong Work Ethic
- Sales Promotion
Timeline
Resident Assistant
University Housing And Residence Life
08.2021 - 12.2022
Student Worker
University Of South Dakota Admissions Office
01.2021 - 01.2023
Customer Service Advocate
Target
11.2020 - 01.2023
Lead Customer Service Representative
Sioux City Marina
05.2020 - 08.2022
BBA - Innovation And Entrepreneurship
University of South Dakota
BBA - International Studies
University of Verona
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