Alyssa Smith
Billings,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Catering Assistant
Montana State University Bozeman
Bozeman, MT
08.2022 - 05.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleared dishes and glassware quickly following each course.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Executed synchronized meal service simultaneously serving multiple guests.
Fast Food Crew Member
Wendy’s
Billings, MT
03.2022 - 08.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Lifeguard
City Of Billings
Billings, MT
06.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Saved distressed persons using rescue techniques and equipment.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
Education
Criminology/Sociology
Montana State University - Bozeman
Bozeman, MTHigh School Diploma -
Skyview High School
Billings, MT05.2022
Skills
- Food Storage Protocol
- Banquets and Catering
- Ingredient Preparation
- Chef Support
- Safe Food Handling
- Kitchen Station Cleanliness
- Food Safety
- Health Code Compliance
- Critical Thinking
- Hospitality and Accommodation
Certification
- CPR Training - May 2020-May 2024
Timeline
Catering Assistant
Montana State University Bozeman
08.2022 - 05.2023
Fast Food Crew Member
Wendy’s
03.2022 - 08.2022
Lifeguard
City Of Billings
06.2021 - 08.2021
Criminology/Sociology
Montana State University - Bozeman
High School Diploma -
Skyview High School