Alyssa Smith
Summary
As a recent graduate from Meredith College, with a Bachelors of Art Degree in International Studies, I spent many hours doing research and writing papers on various topics. This undertaking has enabled me to sharpen the skills necessary to write exceptional thesis papers and communicate my findings in a way that people could follow and understand. I believe this to be one of my strengths that will allow me to excel in my future endeavors. While attending Meredith College, I spent 4 years working as a waitress in various restaurants. Doing this job has allowed me to strengthen my communication and problem solving skills. I am looking forward to finding a position with a company that will allow me to grow and possibly continue my education, as I would like to pursue my Master's Degree at some point. I am confident in my skills and am eager to implement them in pursuit of a better tomorrow.
Overview
5
5
years of professional experience
Work History
Server
Brannan & Schlitz BBQ
Sanford, NC
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Ruby Tuesday
Sanford, NC
05.2022 - 09.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Hostess/Server
Dodge City Steakhouse
Sanford, NC
08.2020 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - International Studies
Meredith College
Raleigh, NC05-2025
High School Diploma -
Lee Christian High School
Sanford, NC06-2021
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Problem Solving
- Positive and Professional Attitude
- Time Management Skills
- Leadership Skills
- Verbal and Written Communication Skills
- Interpersonal Skills
- Proficient with Microsoft Office Programs
- Very Strong Research Skills
- Experience with Graphic Design(Canva and Capcut)
- Sales Techniques and Experience
Languages
English
Native or Bilingual
Korean
Elementary
Interests
- Music
- Dance
- Cooking
- Baking
- Crafting and DIY Projects
Timeline
Server
Brannan & Schlitz BBQ
09.2023 - Current
Server
Ruby Tuesday
05.2022 - 09.2023
Hostess/Server
Dodge City Steakhouse
08.2020 - 08.2021
Bachelor of Arts - International Studies
Meredith College
High School Diploma -
Lee Christian High School