Alyssa Smith
Downingtown,PA
Summary
Accomplished Case Manager, adept at handling high caseloads. Operates exceptionally well in high-pressure environments, recommends the best resources, and course of action to benefit patient needs, and return each to optimal quality of life.
Compassionate Case Manager accustomed to treating diverse patient needs, while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment, combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively, unsupervised, and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Case Specialist- Intake
Chester County
West Chester, Pennsylvania
01.2024 - 08.2024
- Coordinated case management processes for clients in Chester County services.
- Facilitated communication between clients and service providers effectively.
- Maintained accurate case records using county systems and databases.
- Conducted regular follow-ups to assess client progress and satisfaction.
- Coordinated meetings with various stakeholders regarding complex cases.
- Participated in professional development opportunities related to case management practices.
- Maintained digital and physical records of files and managed timely updates.
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Attended court hearings or legal proceedings as a representative of the agency when required.
- Developed individualized plans for clients in accordance with their goals.
- Reviewed and processed case files for accuracy and completeness.
- Facilitated communication between the client and other involved agencies or organizations.
Case Manager (Juvenile Detention)
Abraxas Academy
Morgantown, PA
12.2022 - 10.2023
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Monitored client progress through regular follow-up contacts.
Nanny
Ashlee Miller
Downingtown, PA
10.2020 - 12.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cleaned work area, equipment and utensils used in cooking.
- Prepared and cooked menu items according to recipes, ensuring proper portion size and quality of food.
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
Daycare Teacher
Oaklane Daycare
West Chester, PA
04.2019 - 09.2020
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Encouraged creativity through art projects and storytelling.
Education
Bachelor's Degree - Psychology
West Chester University of Pennsylvania
West Chester, PA06.2022
High School Diploma -
Technical College Brandywine
Downingtown 06.2018
High School Diploma -
West Chester Bayard Rustin High School
West Chester, PA05.2018
Skills
- Discharge Planning
- Case Management
- Group Therapy
- Needs Assessment
- Community Outreach
- Performance Tracking
- Records Management
- Care Coordination
- Case Management Tracking
- Treatment Planning
- Case Needs Assessment
- Data entry
- Progress monitoring
- Problem solving
- Time management
- Communication skills
- Legal documentation
- Client assessment
- Case management
Accomplishments
- CPR Certified
- Clearance All Updated, Child Abuse, FBI and Criminal Background (December 2024)
Education and Training
SCM Training
Timeline
Case Specialist- Intake
Chester County
01.2024 - 08.2024
Case Manager (Juvenile Detention)
Abraxas Academy
12.2022 - 10.2023
Nanny
Ashlee Miller
10.2020 - 12.2022
Daycare Teacher
Oaklane Daycare
04.2019 - 09.2020
Bachelor's Degree - Psychology
West Chester University of Pennsylvania
High School Diploma -
Technical College Brandywine
High School Diploma -
West Chester Bayard Rustin High School
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