Alyssa Smith
Athens,OH
Summary
Proficient in staff management and customer service within fast-paced environments. Known for decision-making and effective communication, consistently delivering exceptional service and fostering a positive work atmosphere. Well rounded employee with experience in many different aspects of the service industry.
Overview
9
9
years of professional experience
Work History
Bartender
Jackieos
Athens, OH
08.2024 - Current
- Crafted and mixed a variety of cocktails, enhancing customer satisfaction and drink quality.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Trained new staff on drink preparation techniques and bar operations, improving team efficiency.
- Worked with craft beer and cocktails.
- Used the Toast system to ring in orders and cashing out guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Triple Nickel Diner
Chesterhill, OH
08.2023 - Current
- Managed cash register transactions accurately, maintaining financial integrity.
- Trained new servers on menu items and service protocols, enhancing team performance.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area.
- Demonstrated strong multitasking skills by managing multiple tables, bussing, seating, and taking phone calls.
- Worked with farm to table food being able to memorize where everything is locally sourced from.
- Used the Square system for ringing in orders and cashing out guests.
- Worked with groups of 30+ people.
- Used handwritten tickets for food orders.
Assistant Manager, Bartender, Server, Host
Boulder Tap House
Ames, IA
09.2021 - 05.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational consistency.
- Resolved customer complaints promptly.
- Crafted and mixed a variety of cocktails. Memorized and sold craft beer.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked with POS system to ring in orders and cashing out customers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Worked in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented upselling techniques, contributing to increased sales revenue through enhanced guest engagement.
Private Nanny
Private Home
Oswego, IL
01.2021 - 08.2021
- Supervised daily routines, ensuring safety and well-being of children in a nurturing environment.
- Developed engaging educational activities tailored to children's developmental stages and interests.
- Coordinated playdates and social interactions to enhance children's social skills and emotional development.
- Managed meal preparation, focusing on nutritional needs and dietary restrictions.
- Worked with 3 children at once. Ages 6 month old, 2 year old, and 6 year old.
Housekeeper
Rich Harvest Farms
Sugar Grove, IL
06.2019 - 09.2019
- Maintained cleanliness and organization of guest facilities, ensuring high standards of hygiene.
- Performed routine deep cleaning tasks, enhancing overall guest satisfaction and comfort.
- Managed laundry services efficiently, prioritizing quality control and timely service delivery.
- Assisted in inventory management of cleaning supplies, optimizing usage and reducing waste.
- Trained new team members on cleaning protocols and best practices for efficiency.
- Collaborated with management to develop enhanced cleaning schedules based on seasonal demands.
- Engaged with fellow housekeeping staff to optimize workflow and maintain cleanliness standards throughout the facility.
Food Service Worker
Suzy’s Pizza
Plano, IL
10.2016 - 07.2019
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Assisted in training new staff on food preparation and safety protocols.
- Operated kitchen equipment, including ovens, fryers, and slicers, adhering to safety guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Plano High School
Plano IL05.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Money handling
- Decision-making
- Time management
- Staff management
- Product promotion and upselling
Timeline
Bartender
Jackieos
08.2024 - Current
Server
Triple Nickel Diner
08.2023 - Current
Assistant Manager, Bartender, Server, Host
Boulder Tap House
09.2021 - 05.2023
Private Nanny
Private Home
01.2021 - 08.2021
Housekeeper
Rich Harvest Farms
06.2019 - 09.2019
Food Service Worker
Suzy’s Pizza
10.2016 - 07.2019
High School Diploma -
Plano High School