Alyssa Somma
Forest,VA
Summary
Dynamic ABC Manager/Front End Team Lead at Blue Ridge BBQ and Catering, proficient in providing customers with a pleasant and positive experience. Excelled in complex problem-solving and verbal communication, mentoring and onboarding new staff, and streamlining operations for efficiency. Proven track record in staff training and development, ensuring high-quality service and regulatory compliance. Complied with policies to ensure sanitary conditions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ABC Manager/Front End Team Lead
Blue Ridge BBQ and Catering
07.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a well-rounded team to improve turnover rate inside the organization.
- Streamlined existing process to improve workflow during high volume periods.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certified Phlebotomy Technician - Phlebotomy
Central Virginia Community College
Lynchburg, VA10.2024
Associate of Science - General Studies
Central Virginia Community College
Lynchburg, VA04.2024
Certified Clinical Medical Assistant - Medical Assisting
Central Virginia Community College
Lynchburg, VA04.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Inventory Management
- Sanitation Management
- Regulatory Compliance
- Teamwork and Collaboration
- Customer Service
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
(Expected 10/08/2024)
Timeline
ABC Manager/Front End Team Lead
Blue Ridge BBQ and Catering
07.2020 - Current
Certified Phlebotomy Technician - Phlebotomy
Central Virginia Community College
Associate of Science - General Studies
Central Virginia Community College
Certified Clinical Medical Assistant - Medical Assisting
Central Virginia Community College
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
(Expected 10/08/2024)
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