Shirley Rodriguez
Sayreville,NJ
Summary
Dynamic Front End Team Lead at Eurest/Compass with a proven track record in project management and customer engagement. Expert in mentoring teams to enhance user experience and drive sales. Recognized for implementing design patterns that improved operational efficiency by 20%. Committed to fostering a collaborative environment while ensuring meticulous attention to detail.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front End Team Lead/Assistant Catering Manager
Eurest/ Compass
Piscataway, NJ
10.2018 - Current
- Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Provided technical leadership, mentorship and guidance to team members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Welcomed large volume of guests and improved overall customer service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Assistant Dietician
Raritian Bay Medical Center
Perth Amboy, NJ
05.1997 - 11.2023
- Maintained accurate documentation regarding patient care activities including meal plans, menu selections, laboratory results.
- Developed educational materials such as handouts, brochures, and videos related to nutrition topics for use in hospital settings or community outreach programs.
- Collaborated with other healthcare professionals to determine appropriate diet modifications based on patient's health conditions.
- Provided guidance on meal planning and grocery shopping strategies while taking into account budgetary constraints.
- Conducted nutritional assessments on patients and reviewed medical histories to identify any dietary needs or deficiencies.
- Coordinated with food service staff regarding special diets ordered by physicians or requested by patients and families.
- Ensured that all meals served were balanced nutritionally according to recommended guidelines.
- Provided individualized nutrition counseling to patients and their families about proper food selection, portion control, and healthy cooking techniques.
- Assisted in the development of nutrition care plans for patients with chronic illnesses.
- Evaluated menus for compliance with established standards for quality assurance purposes.
- Delivered snacks to nurse station for distribution to specific residents.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Referred patients to other relevant services to foster continuity of care.
Patient Safety Sitter
Raritian Bay Medical Center
Perth Amboy, NJ
09.2015 - 10.2017
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Participate in interdisciplinary team meetings concerning patient care plans.
- Encourage patient involvement in therapeutic activities such as physical therapy exercises or recreational activities.
- Provide transportation services when necessary to help facilitate discharge planning efforts.
- Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.
- Maintain a clean and safe environment for the patient by following infection control protocols.
- Perform regular rounds throughout assigned areas checking on patients' conditions.
- Provide companionship, comfort, and emotional support to patients.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Ensure that the patient is not at risk of harm or injury in any way.
- Educate family members on how to provide basic care for their loved one while hospitalized or in a home setting.
- Identify potential risks associated with falls or other incidents involving the patient.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Assist with activities of daily living such as eating, bathing, dressing, grooming, ambulation and toileting.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Respond promptly to requests from nurses or physicians for assistance with treatments or interventions.
- Couriered items within hospital, delivering to appropriate individuals.
Food Baresta
Raritan Bay Medical Center
Perth Amboy, NJ
06.2013 - 10.2017
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Collected payments and provided accurate change.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Food Service Supervisor
Raritian Bay Medical Center
Perth Amboy, NJ
01.2003 - 02.2013
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Provided direction to staff on proper preparation techniques for menu items.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Rotated and replenished products in display cases.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Assisted in planning and executing special events and catering services.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
Food Server
Raritian May Medical Center
Perth Amboy, NJ
01.1992 - 05.1997
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Informed customers of daily specials and menu changes.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Attended regular team meetings for updates on new menu items or promotions.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Trained new servers, sharing best practices and company standards.
- Brewed coffee and distributed to guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Responded to ad hoc cleaning duties at end of shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-1990
Tourism And Hotel Management
Berkeley College
New York, NYSkills
- Project management
- Team leadership
- Mentoring others
- Customer engagement
- Problem solving
- Time management
- Attention to detail
- Design patterns
- Team supervision
- Order management
- Cash counting
- Credit returns processing
- Problem-solving skills
- Complaint resolution
- Display setup
- Price verification
- Cash handling accuracy
Affiliations
- Loves Cooking
- Walking
- Family trips
- Member of Alter Rosary Society
- Schools Pto Member
- Member of Band Parent Association ( sayreville High School
Certification
- Serve Safe Certified
- Allergen Specialist
References
References available upon request.
Timeline
Front End Team Lead/Assistant Catering Manager
Eurest/ Compass
10.2018 - Current
Patient Safety Sitter
Raritian Bay Medical Center
09.2015 - 10.2017
Food Baresta
Raritan Bay Medical Center
06.2013 - 10.2017
Food Service Supervisor
Raritian Bay Medical Center
01.2003 - 02.2013
Assistant Dietician
Raritian Bay Medical Center
05.1997 - 11.2023
Food Server
Raritian May Medical Center
01.1992 - 05.1997
High School Diploma -
Perth Amboy High School
Tourism And Hotel Management
Berkeley College